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5 years 1 week ago #227302 by Gordon
Replied by Gordon on topic ESA claim

Cruella wrote: The letter refers to - from April 18 with the payment amount, then from April 19 with the payment amount. I guess this could still be either annual entitlement or review decision?


The ESA letters are appaling, even their own staff sometimes cannot decipher them. The only way to know for certain in to contact the ESA Helpline to see if a Decision has been registered on their systems.

Gordon

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5 years 1 week ago #227305 by Perdita
Replied by Perdita on topic ESA claim
Okay, I will try to gather courage to do the call - I jut cannot face it a the moment. Last week I had to return a call to them, it was to answer questions relating to the SD Premium, making sure I was still entitled to it. Is this SD Premium questionnaire done routinely or only in connection with a review Decision. do you know? (Sorry, looking for clues to avoid making the call to the DWP helpline)

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5 years 1 week ago #227307 by Gordon
Replied by Gordon on topic ESA claim
Cruella

The letter could be the result of the SD Premium now being paid.

The questionnaire should only be done when you are making a claim for the Premium, although we have seen it done on occasion when the claimant is moved from DLA to PIP, it should be seamless but they seem to lose the information for some claimants.

Gordon

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5 years 1 week ago #227311 by Perdita
Replied by Perdita on topic ESA claim
I have been in receipt of the SD Premium for some time. Then ESA 50 review form I returned in Jan. Then last week the SD Premium questionnaire by phone call. Then at weekend received the SD Premium questionnaire in the post, which I filled in and returned. Then today this ESA letter that could be ESA annual entitlement or ESA review Decision letter. (It does still allow the SD Premium).

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5 years 1 week ago #227314 by Gordon
Replied by Gordon on topic ESA claim
Cruella

Sometimes the ESA Letters appear to have been produced for no reason at all.

Gordon

Nothing on this board constitutes legal advice - always consult a professional about specific problems
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