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TOPIC: Horrible experience

Horrible experience 3 months 3 weeks ago #165589

Hello again, Earlier I spoke to the compliance officer that wrote to me and I said that I would find it hard to come into their office. She claimed that she was totally unaware of my disabilities and was unaware I was on PIP . She claimed she has no knowledge of my disabilities at all .
Is that possible? Wouldn't she just have to type my National Insurance number into her computer to get that information? Seems very odd.
Thanks for any advice.
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Horrible experience 3 months 3 weeks ago #165595

It depends what department the 'compliance officer' is from and what they are investigating. It is only right and proper that personal details of a claimant's medical details are only available to those who really need them. I know that the JobCentre+ advisers do not have details of a claimant's disabilities etc but they should certainly be able to see which ESA group they are in. I don't know what information is available to someone looking at tax or housing benefit, for instance.
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Last Edit: 3 months 3 weeks ago by Mrs Hurtyback.
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Horrible experience 3 months 3 weeks ago #165603

You have already asked this question elsewhere

www.benefitsandwork.co.uk/forum?view=top...=10&id=110680#165574

Please keep all questions and comments in the same topic so that we can all see what has already been said. There is no need to post duplicate messages, there wil always be a delay before they appear, even when mod's are officially 'on duty'.

I will lock the duplicate so that all replies are kept in one place for you.
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Last Edit: 3 months 3 weeks ago by Mrs Hurtyback.
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Horrible experience 2 months 1 day ago #170108

Hello friends, a compliance officer is going to visit me at home and she wants me to show her my online bank accounts on my tablet or phone rather than showing her downloaded statements.
I had intended to show her downloaded statements with my account number partially obscured but with my name and address showing.
Has she the right to ask me to show my accounts on my tablets or phone? My account number will be visible.
Thanks for any help given.
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Horrible experience 2 months 1 day ago #170126

  • Gordon
  • OFFLINE
  • Forum Moderator
Dougle wrote:
Hello friends, a compliance officer is going to visit me at home and she wants me to show her my online bank accounts on my tablet or phone rather than showing her downloaded statements.
I had intended to show her downloaded statements with my account number partially obscured but with my name and address showing.
Has she the right to ask me to show my accounts on my tablets or phone? My account number will be visible.
Thanks for any help given.

I don't believe the DWP have any right to require you to provide bank statements written or online, however, they can suspend or close you claim if you refuse to provide information that they request in order to ensure that your payments are correct, so it's a bit of a Catch 22.

I think it likely that the request for an online statement is so that the compliance officer has completely up to date information.

I understand your concern about account numbers and other information, so I would raise this with them when they ask, for example, would they accept a statement printed while they were there?

Gordon
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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Horrible experience 1 month 2 weeks ago #171166

Hi , I have had a visit from a compliance officer. He now wants me to provide bank statements going back two years . I am happy to do that because I have nothing to hide as regards bank balance but am concerned that certain items of a personal nature that I purchased will be shown on those statements that I do not wish ANYBODY to see. I am a very private person. Would it be deemed suspicious if I was to black those items out on the statements? Can DWP force me to show what was purchased?
I thought showing my bank statements going back a year and a half would be enough but no ,they want more.
Thanks for any advice.
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Moderators: bro58, Gordon, Mrs Hurtyback, shelam
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