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TOPIC: CONFUSED DWP SAY NOT ASSESSED YET COUNCIL OTHER

CONFUSED DWP SAY NOT ASSESSED YET COUNCIL OTHER 2 weeks 4 days ago #174211

Waiting for my PIP assessment letter to arrive and receive a letter dated 14 11.16 from my local council advising amendment to my council tax support, letter states I have been awarded standard rate for daily living and mobility which is bad news for me because I have a Motability car so need to request a MR.

Now one week since letter from council and still no letter from DWP, my husband has recently had his DLA to PIP and he received letter from council two days later received letter from DWP which confirmed councils notification.

I telephoned DWP this morning used option for query about PIP claim explained about letter from council and was told no decision has been made yet, rang council again who said they received electronic notification from DWP which was called an Atlas report which they checked whilst I was on phone and it showed decision was made on 10.11.16, I rang DWP again this time using option currently DLA who has received letter about PIP award again repeated details about councils notification and again told no decision had been made they did offer to get a supervisor to telephone me so I await their call.

Cannot understand what is going on !!!!!
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CONFUSED DWP SAY NOT ASSESSED YET COUNCIL OTHER 2 weeks 4 days ago #174263

  • Gordon
  • OFFLINE
  • Forum Moderator
Jan

There do appear to be delays in the DWP computer system between a Decision being registered on it, which results in a notification to the Local Authority and the Decision being visible to the DWP call centre staff taking your call. However, I would have expected it to have cleared after a week.

Unfortunately, all I can suggest is that you phone them again for an update.

Gordon
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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CONFUSED DWP SAY NOT ASSESSED YET COUNCIL OTHER 2 weeks 4 days ago #174282

Just rang them again saying not received call back and they said it will be within 48 hours - 5 days before they call me, I told them they text me on 3.11.16 saying they had all info required to make decision and they said it usually takes two weeks from that date which would have been about 17.11.16 so cannot understand why their system still says no decision made.
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CONFUSED DWP SAY NOT ASSESSED YET COUNCIL OTHER 2 weeks 3 days ago #174470

DWP rang me back today said sorry I have not received a letter usually when a decision is made it is logged on system and a letter goes out said they will send me a letter asap when I queried what date it would have on it as the decision had been made on 10 November that means my time scale has ticked away they made no comment on what date it would be.

I have decided it will probably be less stressful to accept the decision but will wait and see what points they awarded me before making my final decision I do not want to jeopardise loosing any more so may have to accept this.
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CONFUSED DWP SAY NOT ASSESSED YET COUNCIL OTHER 2 weeks 6 hours ago #174849

Still no letter reference my PIP assessment although they promised to send it asap when I spoke to them on Tuesday, I know I have lost my Motability car but would like to see the letter so I can at least decide if I want to request MR and I am worried what date the letter will have on it beause they notified my local council on 14 November saying assessment was made on 10 November now 2 weeks 1 day and still not told me !!!

One bit of good news today I received letter regarding ESA assessment I attended and I am staying in the support group they did not say how long before they will call me for assessment again but that's one thing less to worry about.
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CONFUSED DWP SAY NOT ASSESSED YET COUNCIL OTHER 2 weeks 2 hours ago #174892

JAN wrote:
>>>snip<<<today I received letter regarding ESA assessment I attended and I am staying in the support group they did not say how long before they will call me for assessment again but that's one thing less to worry about.

You could telephone the DWP and ask the call centre if they will give you the next review date that is on the computer system. If I recall correctly, this won't result in any further unwanted attention into your case and, if they can give you that info, it will at least put your mind at rest.
Last Edit: 1 week 4 days ago by Gordon. Reason: Fixed quote
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Moderators: bro58, Gordon, Mrs Hurtyback, shelam
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