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What does a cancelled assessment mean?
- ELEANOR
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7 years 4 months ago #174393 by ELEANOR
What does a cancelled assessment mean? was created by ELEANOR
I have been in receipt of IB and now ESA since 2003. Every few years I have the form to re-assess my eligibility for ESA and this year sent mine in by the closing date in late July. A few weeks ago I received a date and time for an assessment but last week I received a letter to say it had been cancelled. No reason but I was told to phone the Jobcentre Plus which deals with my claim to ask. I can't find any documentation telling me which number I need to phone so I phoned the number on the letter from Capita to find out. After ten minutes on hold I gave up. Does this mean I will be sent another appointment or that they have decided to continue to pay my benefits without an assessment?
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7 years 4 months ago #174399 by Gordon
Capita do provide services to the DWP for ESA, only PIP assessments, so if the letter is from Capita then you need to contact them to find out what the they are talking about?
You can contact the DWP on
ESA: 0345 608 8545 Press Option 3 for ESA. (Open 8AM-6PM. Mon-Fri.)
Gordon
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by Gordon on topic What does a cancelled assessment mean?
irisheyes wrote: I have been in receipt of IB and now ESA since 2003. Every few years I have the form to re-assess my eligibility for ESA and this year sent mine in by the closing date in late July. A few weeks ago I received a date and time for an assessment but last week I received a letter to say it had been cancelled. No reason but I was told to phone the Jobcentre Plus which deals with my claim to ask. I can't find any documentation telling me which number I need to phone so I phoned the number on the letter from Capita to find out. After ten minutes on hold I gave up. Does this mean I will be sent another appointment or that they have decided to continue to pay my benefits without an assessment?
Capita do provide services to the DWP for ESA, only PIP assessments, so if the letter is from Capita then you need to contact them to find out what the they are talking about?
You can contact the DWP on
ESA: 0345 608 8545 Press Option 3 for ESA. (Open 8AM-6PM. Mon-Fri.)
Gordon
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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7 years 4 months ago #174507 by ELEANOR
Replied by ELEANOR on topic What does a cancelled assessment mean?
My mistake; not Capita but the Health Assessment Advisory Service.
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7 years 4 months ago #174538 by slugsta
There are two options - either the assessment has been postponed and you will be sent another appointment
or
The assessor has enough information to make a recommendation to DWP without you needing to be seen.
I'm afraid you will only know which of these is the case by contacting Maximus (HAAS) or you can wait and see.
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by slugsta on topic What does a cancelled assessment mean?
irisheyes wrote: My mistake; not Capita but the Health Assessment Advisory Service.
There are two options - either the assessment has been postponed and you will be sent another appointment
or
The assessor has enough information to make a recommendation to DWP without you needing to be seen.
I'm afraid you will only know which of these is the case by contacting Maximus (HAAS) or you can wait and see.
Nothing on this board constitutes legal advice - always consult a professional about specific problems
The following user(s) said Thank You: ELEANOR
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