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ESA50 form lost or late?

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7 years 3 months ago #175855 by whisper
ESA50 form lost or late? was created by whisper
Hi, I'm feeling very frantic.

My reassessment form for ESA was due in tomorrow (07/12).
I sent it via Royal Mail next day by 1pm, yesterday morning. It should have been delivered today.

But according to the tracking on RM's website it hasn't been delivered yet. Worse than that it was last tracked at the North West Mail Centre at 4.30am. There's been nothing since. This Mail centre is in Wolverhampton.

It should have been delivered to Bootle.

I honestly feel sick inside. The form was entirely hand written as I have no pc or printer access and don't leave the house. My only hard copies are photographs of each page taken with someone else's phone.

I'm just at a loss what to do. My condition means I don't use telephones, phoning the DWP will be almost impossible.

Crying here.

Thanks for hearing this.

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7 years 3 months ago #175869 by Gordon
Replied by Gordon on topic ESA50 form lost or late?
whisper

There used to be a problem with the Royal Mail tracking system, one screen would show a parcel was still waiting delivery and another one showed it had actually been signed for.

There's nothing that you can do this evening, but if it is still showing as undelivered tomorrow then contact the Royal Mail as they may be able to provide more information.

Did you take a copy of the ESA50?

Gordon

Nothing on this board constitutes legal advice - always consult a professional about specific problems
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7 years 3 months ago #175876 by whisper
Replied by whisper on topic ESA50 form lost or late?
Hello Gordon and thank you for the reply.

The only copy I have are photographs of the pages/additional sheets. They are readable.
I don't get out of the house to go anywhere so it was the best I could do. My partner has offered to call the DWP if the form still shows as not delivered tomorrow - would they accept him discussing the situation? We have a joint claim, I don't understand how it works but it all comes classed as esa although it's only me who claims the esa.
I'm sure he would call Royal Mail for me too. I really struggle with any sort of phone interaction.

I'm really hoping it's the issue with their page - feel a little more hopeful now thank you

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7 years 3 months ago #175878 by Gordon
Replied by Gordon on topic ESA50 form lost or late?
whisper

Your partner can phone the DWP but you will need to be available to authorise the DWP to speak to them.

Gordon

Nothing on this board constitutes legal advice - always consult a professional about specific problems
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7 years 3 months ago #175884 by Alison
Replied by Alison on topic ESA50 form lost or late?
I hope it sorts itself out. At least you will have the proof and receipt that you sent it special next day delivery. :)

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7 years 3 months ago #175888 by kate
Replied by kate on topic ESA50 form lost or late?
Whisper - this happened to me with Royal Mail Special Delivery not delivering the ESA form the next day (my deadline). It arrived one day late and I had no repercussions like getting my ESA stopped or anything.

It looks like Royal Mail Special Delivery is not managing their next day delivery promise. I told the Post Office about it and they gave me a form to fill in to reclaim the money - Royal Mail sent me a cheque for a full refund.

I hope you find the form has arrived tomorrow!

All the best with your ESA.
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