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Missing Christmas Bonuses

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7 years 3 months ago #177095 by wolfchile
Missing Christmas Bonuses was created by wolfchile
I have just found out I have not had a Christmas bonus for many years. I thought they had stopped them. Not had one for about ten years I think. I have been on ESA and DLA and now PIP. I claim for me and my husband. He gets PIP himself and also gets no Christmas bonus. I have had such terrible experiences with DWP who have made my life a misery I dread making contact with them. A couple of years ago they stopped paying me at Christmas. I didn't realise as I was ill and not checking my bank account and only found out two weeks later was overdrawn. Since then scared to look at bank account in case they haven't paid me and scared to ring DWP. I finally plucked up courage to ring. They admitted they haven't paid it this year or last year but tried to blame me for not saying something sooner. Is there anyway to get it back. I asked to speak to a manager but they said 'no point' as records will have been archived going back to DLA. :sick:

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7 years 3 months ago #177104 by Gordon
Replied by Gordon on topic Missing Christmas Bonuses

wolfchile wrote: I have just found out I have not had a Christmas bonus for many years. I thought they had stopped them. Not had one for about ten years I think. I have been on ESA and DLA and now PIP. I claim for me and my husband. He gets PIP himself and also gets no Christmas bonus. I have had such terrible experiences with DWP who have made my life a misery I dread making contact with them. A couple of years ago they stopped paying me at Christmas. I didn't realise as I was ill and not checking my bank account and only found out two weeks later was overdrawn. Since then scared to look at bank account in case they haven't paid me and scared to ring DWP. I finally plucked up courage to ring. They admitted they haven't paid it this year or last year but tried to blame me for not saying something sooner. Is there anyway to get it back. I asked to speak to a manager but they said 'no point' as records will have been archived going back to DLA. :sick:


Call back and ask to speak to a manager again and don't take no for an answer, it is completely irrelevant whether you should have contacted them earlier or not and even if your records have been archived this does not prevent them from determining if you have been paid or not, the person you spoke to seemed to have no problem finding out that you had not been paid this year or last.

Gordon

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7 years 3 months ago #177173 by petrocelli
Replied by petrocelli on topic Missing Christmas Bonuses
Hi W

I also, without realising had been missed out for a couple of years. Last year DWP wrote to me telling me that they'd become aware I'd missed out and were to rectify it in January, which they did, including previous missing payment. Hence the reason I've just posted re;this years bonus, in amazement that it's come through. Perhaps you might strike lucky on your next call to DWP and get a call handler that's more aware of the history of probs with bonuses.

P

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7 years 3 months ago #177417 by wolfchile
Replied by wolfchile on topic Missing Christmas Bonuses
Hello P and Gordon

Well, I have managed to claw back this year and last year. I know there's ore but they are refusing to look at it and were quite nasty saying it was my fault for not noticing. Well I noticed last year but was too terrified to ring them as I had been having such a horrible time with them that I was worried it would trigger an assessment and I live my ife in fear of them stomach lurching every time the post comes. In fact I nearly died a couple of years ago because of them and te hell they put me through.

Anyway I got a letter saying I can have last year and this year's. Had said a customer resolution manager would phone but thy didn't and the manager told me it was my fault for not noticing and they said the records are archived

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