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7 years 3 months ago #177450 by Stimmy
Members guides was created by Stimmy
Hi, I registered and paid the membership fee a few hours ago but I'm unable to view the guides and it's asking for £19.95 again?

Many thanks

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7 years 3 months ago #177451 by slugsta
Replied by slugsta on topic Members guides
Hi and Welcome to the forum, you might want to have a look at the following FAQ which explain where everything is

Welcome to Benefits and Work


You can try logging out of the site and then back in. When you do so, do not tick the 'keep me signed in' box as we know this can cause problems.

If this still doesn't do the trick, you will need to contact the tech department as mods do not have access to sort out technical problems.

Nothing on this board constitutes legal advice - always consult a professional about specific problems

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7 years 3 months ago #177462 by Joethebear
Replied by Joethebear on topic Members guides
Join the club mate I joined yesterday and having same trouble !At least you can post I can only reply to posts ! Desperate to get into pip guide but can't ? Tried all kinds of things but to no avail ,funny thing is can see it on phone but it's so small I'm going mad ! Can't get it on tablet even though logged in ! Hope you get sorted and me!!! All the best

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7 years 3 months ago #177463 by slugsta
Replied by slugsta on topic Members guides
It's possible that Gordon will have more suggestions - but he will not be in until late this evening.

Nothing on this board constitutes legal advice - always consult a professional about specific problems

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7 years 3 months ago #177468 by Gordon
Replied by Gordon on topic Members guides
Hi guys

I'm afraid the Mods have no access to subscription information. If you can post in the forum then your subscription is active, however the forum and the guides have different security mechanisms so access to one doesn't always mean access to the other, although this should not be the case.

If you are still having problems then email

This email address is being protected from spambots. You need JavaScript enabled to view it.

Gordon

Nothing on this board constitutes legal advice - always consult a professional about specific problems

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7 years 3 months ago #177474 by alicat
Replied by alicat on topic Members guides
i cant access the guides and been a member for a while really need it for my MR

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