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ESA stopped when partner claimed JSA

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7 years 1 month ago #181858 by Alice10
Replied by Alice10 on topic ESA stopped when partner claimed JSA
Yes they do still seem to be misunderstanding, different times I've rung up and they are still saying things like you can only have one claim per household. I've asked them why they can't just reinstate my ESA, but they insist they can't while the JSA claim is still live (which isn't correct as you've said). However, they seem to be having trouble closing the JSA, my husband first asked them to at the end of January, and has asked again since, and it's still open :huh:

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7 years 1 month ago #181884 by Gordon
Replied by Gordon on topic ESA stopped when partner claimed JSA

Alice10 wrote: Yes they do still seem to be misunderstanding, different times I've rung up and they are still saying things like you can only have one claim per household. I've asked them why they can't just reinstate my ESA, but they insist they can't while the JSA claim is still live (which isn't correct as you've said). However, they seem to be having trouble closing the JSA, my husband first asked them to at the end of January, and has asked again since, and it's still open :huh:


I would escalate the problem to a manager, this will require a call back and I would also consider making a formal complaint and list any financial hardship or charges that you have received as a result of your ESA being stopped.

Complaining to the DWP

Gordon

Nothing on this board constitutes legal advice - always consult a professional about specific problems

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7 years 2 weeks ago #182868 by Alice10
Replied by Alice10 on topic ESA stopped when partner claimed JSA
They have finally reinstated my claim, and given me the backdated payments :) It's taken a lot of phone calls to a lot of people who didn't really seem to understand how the rules are meant to work! I didn't go down the route of making a formal complaint, had it gone on longer I might have done. I forgot to ask for written confirmation that they had made an error, and that they were reinstating my claim, I meant to do that.

Thank you so much for all the advice, without this site I wouldn't have known where I stood, and would have believed their incorrect information and thought I wasn't entitled, and would have had to reapply for ESA.

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7 years 2 weeks ago #182894 by Gordon
Replied by Gordon on topic ESA stopped when partner claimed JSA

Alice10 wrote: They have finally reinstated my claim, and given me the backdated payments :) It's taken a lot of phone calls to a lot of people who didn't really seem to understand how the rules are meant to work! I didn't go down the route of making a formal complaint, had it gone on longer I might have done. I forgot to ask for written confirmation that they had made an error, and that they were reinstating my claim, I meant to do that.

Thank you so much for all the advice, without this site I wouldn't have known where I stood, and would have believed their incorrect information and thought I wasn't entitled, and would have had to reapply for ESA.


Glad it has been sorted out. When they muck it up they like to do it in style.

Gordon

Nothing on this board constitutes legal advice - always consult a professional about specific problems
The following user(s) said Thank You: Alice10

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