ESA confusion.

I write on behalf of a friend who is confused about his ESA claim.

He claimed ESA back in 2015 and was given 0 points but on appeal they placed him in the WRAG. Since then his condition has deteriorated and he asked for a reassessment which happened this Jan. and he was placed in the SG for 6 months.

Anyway to cut a long story short even though he's claiming CB ESA they've sent him an ESA1 which is the initial ESA claim form!! He's tried to get a sensible answer from them but they're just confusing the issue even more.

So I suppose the question is why have they sent him an ESA1 when clearly he's already claiming ESA because they've placed him in the SG for 6 months????

Thanks