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ESA reassessment lost?

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6 years 10 months ago #187625 by Elly
ESA reassessment lost? was created by Elly
Hello. I contacted the service line to ask about the submission of my ESA form as I was concerned I would miss the deadline due to Sickness and a bereavement. I was told that it would be noted on my computer notes and that it shouldn't be a problem and he could make an appointment at the job centre for it to be scanned in and sent directly to ensure it arrived safely and make it easier for me. I agreed that would be very helpful and an appointment was made for the day after it was initially meant to be due in by as that was the earliest date they had available and the form would be received immediately by the assessment centre and I would have recovered from my gastric issues. My daughter was able to drive me and attend with me and a gentleman took my forms and said it would be scanned immediately and received within the hour. Ten days later I received a letter stating that I had not sent my completed forms and so a decision maker had decided I was fit for work. It said I could write and explain why I hadn't been able to submit it if I had a reason but I did write in the box where you tick if it's being sent late but clearly no one has read it, or the notes on my file or the whole things got lost? I'm so cross.
So now do I ask for an M R or just get in touch with them and ask what's happened?
I don't know what to do for the best.
Thank you for all you do!

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6 years 10 months ago #187646 by Gordon
Replied by Gordon on topic ESA reassessment lost?
Elayne

I'm concerned, your post suggests that your daughter did not receive the ESA50 and documentation back after the JC+ scanned it, please tell me that this is not the case or that you have a copy of everything that you gave them?

If you have copies then the most important thing for you to do is to get a copy to the DWP as quickly as possible. Give them a call for the best address to send it to.

If you can get them a copy of the information quickly then they can re-open your claim.

If you don't have a copy then you or your daughter need to contact the JC+ office she went to! Was she given a receipt for the documents?

Gordon

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6 years 10 months ago #187684 by Elly
Replied by Elly on topic ESA reassessment lost?
Gordon, sadly no receipt was given or documentation returned but we did take a copy of all the pages that were written on.

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6 years 10 months ago #187711 by Gordon
Replied by Gordon on topic ESA reassessment lost?

Elly wrote: Gordon, sadly no receipt was given or documentation returned but we did take a copy of all the pages that were written on.


Contact the DWP and ask where to send a copy of these.

Gordon

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6 years 10 months ago #187717 by Elly
Replied by Elly on topic ESA reassessment lost?
Thank you we will. Another question, could the two
Day extension normally be used as a reason
for rejection even though the appointment to have it scanned at the job centre was
arranged by them when I rang? The DM clearly didn't look
at the computer notes they made stating this if so?

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6 years 10 months ago #187736 by Gordon
Replied by Gordon on topic ESA reassessment lost?

Elly wrote: Thank you we will. Another question, could the two
Day extension normally be used as a reason
for rejection even though the appointment to have it scanned at the job centre was
arranged by them when I rang? The DM clearly didn't look
at the computer notes they made stating this if so?


Your problem is that there are no extensions available for returning the ESA50, so your form was officially late when it was scanned by the JC+.

Gordon

Nothing on this board constitutes legal advice - always consult a professional about specific problems

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