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Another ESA cock up

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6 years 11 months ago #188226 by bluey149
Another ESA cock up was created by bluey149
I recently completed my ESA50 to renew my claim, it was sent back along with documentary evidence, and received and signed for on the 20/3/17. As I had not heard anything from them I contacted them to ask if there had been a decision, this is what I was told; We apologise but there has been a clerical error made regarding your paperwork, however it has now been sent to the medical assessment team who will send you a Pink medical form to complete. Once they have received this they will decide if you need a medical assessment.

Has anyone else ever received one of these mysterious Pink medical forms?, all the medical information is contained in the documents I sent to them that they have received. I am a little suspicious that they may have lost my original paperwork. I will be just repeating myself by filling in this medical form with the same information regarding my health.

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6 years 11 months ago #188251 by Gordon
Replied by Gordon on topic Another ESA cock up
Chris

I'm not aware of any form for the claimant to complete other than the ESA50 so it will be interesting to see what you receive.

Gordon

Nothing on this board constitutes legal advice - always consult a professional about specific problems

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6 years 10 months ago #188435 by bluey149
Replied by bluey149 on topic Another ESA cock up
Well I should have known better. This pink form duly arrived, in the form of another ESA50!!!!. I contacted them regarding this, could I get through to them that they already had my ESA50 and all relevant information, no chance. The woman on the other end of the phone merely repeated herself over and over again, if you don't send the form in your benefit will be stopped and you will have to make a new claim. I gave up in the end, I'll send it all in again. There's a saying that sums these people up, something to do with organising and a brewery, just can't quite remember it lol.

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6 years 10 months ago #188493 by Gordon
Replied by Gordon on topic Another ESA cock up
Chris

Ring the DWP again, there should be no reason for you having to complete a second ESA50 when a Decision on the first one has not been made, if you get the same response as last time then ask for a call back from a manager.

Gordon

Nothing on this board constitutes legal advice - always consult a professional about specific problems

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