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TOPIC: Customer Compliance - Jobcentre

Customer Compliance - Jobcentre 6 years 11 months ago #14176

:S I have received a letter today from the Customer Compliance office at the Jobcentre asking to see me to discuss a query that has arisen concerning my claim to benefit. It says that it is essential that I attend this interview (which will take 40 minutes so I have been told). I have contacted the Jobcentre and asked them to vivit me instead - I am waiting for them to get back to me. Has anyone been through this process and what would I expect to happen. I already have a letter from the Jobcentre saying that I am exempt from any interviews and I am on high rate DLA mobility and care. I have phoned the Jobcentre and been told that I must attend the interview or risk losing my benefits. Any advice please.

Many thanks
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Re:Customer Compliance - Jobcentre 6 years 11 months ago #14178

denise wrote:
:S I have received a letter today from the Customer Compliance office at the Jobcentre asking to see me to discuss a query that has arisen concerning my claim to benefit. It says that it is essential that I attend this interview (which will take 40 minutes so I have been told). I have contacted the Jobcentre and asked them to vivit me instead - I am waiting for them to get back to me. Has anyone been through this process and what would I expect to happen. I already have a letter from the Jobcentre saying that I am exempt from any interviews and I am on high rate DLA mobility and care. I have phoned the Jobcentre and been told that I must attend the interview or risk losing my benefits. Any advice please.

Many thanks

This subject has been discussed numerous times in the forum.

To view relevant posts, just type "customer compliance" in the Search Forum at the top right of this page and click on "Go".
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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Re:Customer Compliance - Jobcentre 6 years 11 months ago #14184

Thanks Crazydiamond for your reply. I looked for the customer compliance on the forum yesterday but for some reason nothing as showing. I have read the responses now but I was interested to see what questions are asked at the interview. I can't understand why a person who has to have another person to help them with personal care should have to go to an interview to be assessed to see if they are fit to go to work. Surely the Jobcentre have all my medical conditions on their computer/file and as they work with the DWP they should know all about my medical conditions. With my disability it is obvious that I cannot work, so why do they insist on these stupid interviews and put people through so much stress. I'm like everyone else on this website, I have only renewed my DLA forms seven months ago and my incapacity was renewed in February and they said that I was exempt and I am also on indefinite DLA at the higher rate mobility and care. I rang someone yesterday (a friend of mine) and they said it is to do with trying to get you back to work and offer you extra money for doing it. As mentioned before, I cannot even dress myself so what is the point of putting me through the stress of going to this interview because my mobility is poor because i also have copd/asthma and my breathing is not good. Has anyone got any experience of attending an interview and what questions are asked. Should I be forced to go to this interview?
Thanks for reading
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Re:Customer Compliance - Jobcentre 6 years 11 months ago #14188

  • Jim Allison
  • OFFLINE
  • retired Principal Welfare Rights Officer
Hi Denise,

Customer Compliance interviews (CCI) are routine it's often to check that you're getting the right amount of benefit, or that there hasn't been a change in your circumstances which could affect your benefit.

It's impossible to say what question you may be asked, it depends on claimant's individual circumstances.

If nothing has changed with regard to your circumstances, then all benefits you receive should continue.

If you refuse a CCI, your benefits could be at risk.

DWP should agree to a CCI home visit, if you;re not well enough to attend the office.Being on HRM & HRC of DLA should be proof of that.

What your friend has told you is incorrect. CCI's cover lots of things, and I've known claimants have certain benefits increased after a CCI visit.

Happy New Year.

Jim
PLEASE READ THE SPOTLIGHTS AREA OF THE FORUM REGULARLY, OTHERWISE YOU MAY MISS OUT ON IMPORTANT INFORMATION. Nothing on this board constitutes legal advice - always consult a professional about specific problems
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Re:Customer Compliance - Jobcentre 6 years 11 months ago #14192

thanks jim
happy new year to you and your wife
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Re:Customer Compliance - Jobcentre 6 years 11 months ago #14228

Hi Jim

I am still worried about the Customer Compliance Interview. Has the personal capability assessment been abolished and replaced with the work capability assessment?, because I had a letter from the jobcentre in March 2009 stating that I was exempt from the personal capability assessment. I have been searching the internet to find others in my position and what they encountered but I seem to find articles mostly about fraud!!. Do you think that they have sent me an interview appointment to try to move me from incapacity benefit onto ESA. I can't see why they are doing this as I only had my award 9 months ago and I reach retirement age in a couple of years anyway and would then receive a pension and will not qualify for incapacity benefit anyway. I'm afraid that if they take away my incapacity benefit then they would then take my DLA away as well.

Jim could you try to explain this whole process to me.

Many thanks
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