× Members

Customer Compliance

  • lainie
  • Topic Author
13 years 9 months ago #20014 by lainie
Replied by lainie on topic Re:Customer Compliance
Thankyou for your nice comment!! Fed up with worrying now!

Please Log in or Create an account to join the conversation.

More
13 years 9 months ago #20015 by Crazydiamond
Replied by Crazydiamond on topic Re:Customer Compliance
lainie wrote:

Many thanks for your prompt reply. I feel a little better but still very nervous and worried. Just one further question, I know you cannot answer personal questions so I will try to generalise. Is it possible for a claimant's partner to be present at the interview and is he able to comment or ask questions? Thankyou, Lainie


Yes, you can have your partner present at the interview and he is entitled to ask questions.

Whether your partner attracts a reply to any questions posed, would be anybody's guess?

Nothing on this board constitutes legal advice - always consult a professional about specific problems

Please Log in or Create an account to join the conversation.

  • lainie
  • Topic Author
13 years 9 months ago #20257 by lainie
Replied by lainie on topic Re:Customer Compliance
Well, had the visit today. Although a very nice lady, polite and helpful, still a frightening and unpleasant experience even with husband there. Istill had to write a statement confirming the am dram five minute appearance etc. Someone had rung the sneaks line and informed on me, saying that I was working as well! Absolutely not true. Lady said that she was investigating for fraud, as they have to investigate every one of these calls they get. She said I was not to worry about it, and looked at other aspects and advised me to claim DLA as well. Cannot believe that a friend would have done this to me. Very upset and depressed as you can imagine - I did ask her ' are we not entitled to have a life, because we are claiming.' She advised against any kind of am-dram in future, and said any other information they received about me would be reported to the Fraud Officers. From now on I am going to become a recluse I suppose. Hope this is helpful to others. Just disappear, don't appear in public, not allowed. Lainie

Please Log in or Create an account to join the conversation.

  • Jim Allison BSc, Inst LE, MBIM; MA (Consumer Protection & Social Welfare Law)
  • Offline
More
13 years 9 months ago #20259 by Jim Allison BSc, Inst LE, MBIM; MA (Consumer Protection & Social Welfare Law)
Replied by Jim Allison BSc, Inst LE, MBIM; MA (Consumer Protection & Social Welfare Law) on topic Re:Customer Compliance
Hi,

I'm afraid what's happened to you in being reported to the DWP is quite common, usually a 'friend', neighbour or ex partner/husband/wife etc.

The good news is that the vast majority of these cases prove to have no foundation whatsoever after investigation.

Unfortunately, all reported cases have to be investigated by the DWP. Thankfully in your case they have accepted what you said, and even informed you to apply for DLA.

From my experience, the vast majority of Compliance Officers do the job to the best of their ability, despite poor staff morale due to job cuts and being paid the minimum wage or slightly above.

Please don't make yourself a recluse just because of this incident.

Claimants of sickness and disability related benefits are allowed to go out !!

Best wishes.

Jim

PLEASE READ THE SPOTLIGHTS AREA OF THE FORUM REGULARLY, OTHERWISE YOU MAY MISS OUT ON IMPORTANT INFORMATION. Nothing on this board constitutes legal advice - always consult a professional about specific problems

Please Log in or Create an account to join the conversation.

  • lainie
  • Topic Author
13 years 9 months ago #20274 by lainie
Replied by lainie on topic Re:Customer Compliance
Thankyou, Jim. Feeling a bit better now, thanks for helpful advice, you are a nice chap! Lainie

Please Log in or Create an account to join the conversation.

  • Jim Allison BSc, Inst LE, MBIM; MA (Consumer Protection & Social Welfare Law)
  • Offline
More
13 years 9 months ago #20278 by Jim Allison BSc, Inst LE, MBIM; MA (Consumer Protection & Social Welfare Law)
Replied by Jim Allison BSc, Inst LE, MBIM; MA (Consumer Protection & Social Welfare Law) on topic Re:Customer Compliance
Hi Lainie,

Thank you for kind words, most appreciated.

Best wishes.

Jim

PLEASE READ THE SPOTLIGHTS AREA OF THE FORUM REGULARLY, OTHERWISE YOU MAY MISS OUT ON IMPORTANT INFORMATION. Nothing on this board constitutes legal advice - always consult a professional about specific problems

Please Log in or Create an account to join the conversation.

Moderators: GordonGaryBISCatherineWendyKellygreekqueenpeterKatherineSuper UserjimmckChris
We use cookies

We use cookies on our website. Some of them are essential for the operation of the site, while others help us to improve this site and the user experience (tracking cookies). You can decide for yourself whether you want to allow cookies or not. Please note that if you reject them, you may not be able to use all the functionalities of the site.