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How Else To Contact DWP?

  • RachelPotter
  • Topic Author
13 years 1 month ago #52082 by RachelPotter
How Else To Contact DWP? was created by RachelPotter
Hi, sorry to be a pain but I plucked up the courage to ring about my back payment and am now a wreck!

The woman I got today was sighing a lot and getting irritated because I didn't understand what she was saying to me.

I can't cope with phoning them again. Should I just forget about the money I'm owed or is there another way of recovering it?

Thankyou.

Best wishes,
Rachel

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  • Survivor
13 years 1 month ago #52084 by Survivor
Replied by Survivor on topic Re: How Else To Contact DWP?
Have you tried asking your MP for help? When I went to mine about a problem with the DWP, he got a response from a team that seems to deal specifically with MPs.

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  • RachelPotter
  • Topic Author
13 years 1 month ago #52088 by RachelPotter
Replied by RachelPotter on topic Re: How Else To Contact DWP?
Hi Survivor, don't think I'm up to contacting my MP but thankyou for the suggestion.

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13 years 1 month ago #52089 by Gordon
Replied by Gordon on topic Re:How Else To Contact DWP?
Rachel

Is there anybody who could speak on your behalf?

You would need to make the initial call, answer the security questions, and confirm that it is OK for them to speak to this person.

You would need to brief them about what to ask, but it would get you out of having to do the bulk of the call.

Gordon

Nothing on this board constitutes legal advice - always consult a professional about specific problems

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  • RachelPotter
  • Topic Author
13 years 1 month ago #52090 by RachelPotter
Replied by RachelPotter on topic Re:How Else To Contact DWP?
Hi Gordon, I could try asking my friend to do it for me, thankyou.

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  • Survivor
13 years 1 month ago #52091 by Survivor
Replied by Survivor on topic Re:How Else To Contact DWP?
Please do do like Gordon suggests, Rachel, I'd hate to see you losing out on your money, especially as you've given so much help here to others so that they can get their money.

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