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Assessors and integral two-way communication

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7 years 6 months ago #169189 by Louisa
Assessors and integral two-way communication was created by Louisa
What is the situation during a PIP assessment in terms of an assessor clarifying (honestly) what they are understanding the clients situation to be, before they make an entry into the computer system.

An 'ideal' situation would be if the 12 or so questions were gone through specifically one at a time, with some clarifying discussion taking place between the assessor and the client - and then the assessor finally clarifying their understanding of the situation before making an entry on the computer for the said question.

Is it possible to somehow ensure that the assessment is structured like this.

Further, in entering information about the clients situation, does the assessor have to enter what the client has described their situation as - or can the assessor just enter any information they wish to into the system.

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7 years 6 months ago - 7 years 6 months ago #169242 by slugsta
Replied by slugsta on topic Assessors and integral two-way communication
Hi Louisa,

I would expect the assessor to be entering data on the computer as you are speaking. S/he might clarify particular points, but they will not wait until everything has been said before starting the data input.

The assessor should be relating what the claimant has said to the specific descriptors relating to PIP. S/he will not be entering the claimant's exact words throughout.

If you want to know what to expect at the face2face, it is explained in the PIP guide

PIP help for claimants

May I suggest that you bookmark/favourite this on your web browser now so that you can find it easily in future? This will allow you to return with further questions or comments about your PIP without having to start a new topic each time. It helps us enormously when everything relating to the same claim is kept in one topic - and I hope you will find it useful too :)
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Last edit: 7 years 6 months ago by slugsta.

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7 years 6 months ago #171224 by Louisa
Replied by Louisa on topic Assessors and integral two-way communication
Who gets to decide what is spoken about at an assessment. What I mean is, given the limited time, I would want to focus on the areas of significance for myself (in terms of the questions where I can be awarded points) - and making sure that the assessor is completely clear about how things are. I don't want to be following an assessors 'schedule' and program and spending time on things that aren't as relevant.

Do I have the 'right' to insist that the areas I want to be covered are at least covered first - or is the whole time structured by a computer program that has to go from A to B to C, etc.

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7 years 6 months ago #171247 by Gordon
Replied by Gordon on topic Assessors and integral two-way communication

Louisa wrote: Who gets to decide what is spoken about at an assessment. What I mean is, given the limited time, I would want to focus on the areas of significance for myself (in terms of the questions where I can be awarded points) - and making sure that the assessor is completely clear about how things are. I don't want to be following an assessors 'schedule' and program and spending time on things that aren't as relevant.

Do I have the 'right' to insist that the areas I want to be covered are at least covered first - or is the whole time structured by a computer program that has to go from A to B to C, etc.


Treat it as an interview, so it will be the assessor who leads the conversation and questioning, you should be given a chance to ask questions at the end, although this may be limited.

The assessor will be following a standard script to allow then to complete the assessment report.

Gordon
Nothing on this board constitutes legal advice - always consult a professional about specific problems

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7 years 6 months ago #171248 by Gordon
Replied by Gordon on topic Assessors and integral two-way communication

Louisa wrote: Who gets to decide what is spoken about at an assessment. What I mean is, given the limited time, I would want to focus on the areas of significance for myself (in terms of the questions where I can be awarded points) - and making sure that the assessor is completely clear about how things are. I don't want to be following an assessors 'schedule' and program and spending time on things that aren't as relevant.

Do I have the 'right' to insist that the areas I want to be covered are at least covered first - or is the whole time structured by a computer program that has to go from A to B to C, etc.


Treat it as an interview, so it will be the assessor who leads the conversation and questioning, you should be given a chance to ask questions at the end, although this may be limited.

The assessor will be following a standard script to allow then to complete the assessment report.

Gordon
Nothing on this board constitutes legal advice - always consult a professional about specific problems
The following user(s) said Thank You: Louisa

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7 years 6 months ago #171270 by Louisa
Replied by Louisa on topic Assessors and integral two-way communication

Gordon wrote:
Treat it as an interview, so it will be the assessor who leads the conversation and questioning, you should be given a chance to ask questions at the end, although this may be limited.

The assessor will be following a standard script to allow then to complete the assessment report.

Gordon

Thanks. What you describe, imo, doesn't sound appropriate at all. That just means an assessor could end up spending most of the precious time available on things that aren't so important. Plus there are reports of assessors calling an end to the interview because of running out of time (even though they are the ones meant to be structuring it).

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