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Capita assessor mocks disabled and boasts of earning £20k a month

A Capita assessor was caught on camera mocking a disabled personal independence payment (PIP) claimant as being fat and boasting of being able to earn £20,000 a month by rushing through assessments.

The Channel 4 Dispatches programme managed to get Noel, an undercover reporter who is a former psychiatric nurse, onto the Capita training for PIP assessors.

In the resulting programme, ‘The great benefits row’, shown last night, Alan, a Capita trainer tells the reporter that one claimant has a “disability known as being fat, she asks for help to wipe her arse because she’s too fucking fat to do it herself”

He then goes on to talk about how much he can earn:

Alan: The money? It was ridiculous. I was getting around 20 grand a month, most months.

They’d pay around £80 an assessment for the first 8 assessments, then they paid £160 an assessment for 8-14, then they paid £300 per assessment for 14-21.

Noel: So I imagine they’re all banging them out very quickly then?

Alan: Oh yeah, we was flying through them, because of that money. That’s 20 grand a month.

Alan tells Noel that sometimes he completes his assessments before even meeting the claimant:

Alan: So you’d think there’s something significant as a leg missing would be ‘oh my god there’s the money; but when it gets to the nuts and bolts of it he does everything really don’t he? I’d literally finished his assessment before I’d even walked through the door. I’d done it on Saturday. Cos the informal observations with only one leg…

Alan then claims that it is the informal observations when the claimant is not aware that they are being assessed that “get your whole assessment done”.

Noel: Do you catch many out with the informal obs then?

Alan: Most of its informal obs you catch them out on

Noel: Do you don’t tell them you’re doing an informal obs then?

Alan: No, no. If you tell them you’re doing an informal observation they’ll watch what they’re doing.

Noel: Right

Alan: They’re informal, that’s why you don’t have to say anything. They’ll tell you everything that they want to tell you, is wrong, you can completely dismiss it more often than not. You’ll get your whole assessment done with watching what they do.

Alan is even filmed taking photographs of his computer screen with claimants’ details on them, so that he can prove he carried out the assessments if there is any dispute about payment with his employer.

Whilst Alan is allegedly being sacked by Capita, many claimants will wonder: how many Capita staff share his views and his working practices?

You can read Dispatches account of their programme here.

 

Comments  

+1 #10 tintack 2016-04-20 17:39
"Informal observations" sounds like a licence for the assessor to make up whatever ill-informed crap they like to "justify" their conclusions/pre judices, safe in the knowledge that the claimant won't find about it unless or until they appeal and ask for a copy of the report.
+3 #9 shimtoan 2016-04-19 09:07
I'm glad it was Ade Adepitan who presented this.

It's a shame the government won't listen to the disabled in the same way the public would if given the chance
+1 #8 Jim Allison 2016-04-18 12:31
Quoting Curlyclare:
I also recorded my ESA assessment at my home. The doctor couldn't speak very good English and I don't think he understood my answers because there were so many errors. Some bits were completely made up answers to qysestions he hadn't asked! But I cannot travel to a hearing and when I wrote to the DWP telling them I would be appealing I got a letter back saying it had already been reviewed and turned down! It's a complete farce and has GOT to be illegal to pay people to do their job badly (I've by rushing through life changing decisions). And again we see the money going to the wrong type of person, yet our government is always justifying enormous payments as the way to get, 'the right person'. Their idea of right seems increasing warped.


Did you tell the Medical Assessor that you were recording the assessment, or did you record it covertly. It's not illegal to record a medical assessment covertly, but I'd advise you to send a copy of the recording to the DWP. Hopefully, you'll get your ESA award, if not you have to ask for a Mandatory Reconsideration before, so you shoulD send a copy at this stage. If your MR fails and you decide to appeal, then recorded evidence is classed as 'hearsay evidence' but Tribunals
although a Court of Law have wide powers on which evidence to accept and which to reject. I sat on DLA Tribunals for 10 years, but all social security tribunals have to follow the same rules, so if you need to go to Tribunal take your recording to the Tribunal, so they can listen to it.

Good luck :-)
+2 #7 Curlyclare 2016-04-17 16:47
I also recorded my ESA assessment at my home. The doctor couldn't speak very good English and I don't think he understood my answers because there were so many errors. Some bits were completely made up answers to qysestions he hadn't asked! But I cannot travel to a hearing and when I wrote to the DWP telling them I would be appealing I got a letter back saying it had already been reviewed and turned down! It's a complete farce and has GOT to be illegal to pay people to do their job badly (I've by rushing through life changing decisions). And again we see the money going to the wrong type of person, yet our government is always justifying enormous payments as the way to get, 'the right person'. Their idea of right seems increasing warped.
+4 #6 sully32 2016-04-16 17:22
this is no suprise to me how many times has it been said on this forum alone that people who have had their medicals with CAPITA and received copies of their reports it has been full of lies [me included] THEY should be ashamed each and every one of them I just hope that one day they will be in the same position [sick and disabled] and lets see how they like being treated the way the have treated us
+1 #5 Normski 2016-04-16 07:07
Normski, when I had my pip assesment it was rushed and when the DWP sent their report back saying that my indefinite DLA was halved , that was full of lies, I am awaiting a tribunal
+4 #4 George64 2016-04-15 18:49
When I had my ESA assessment we covertly recorded it, so glad as when we got a copy of the report it was total lies. I have appealed so telling them we recorded it so we'll see.
+5 #3 shell 2016-04-15 09:14
the saddest thing of all is that most if not all disabled people will not be shocked about this program at all how many of us have gone to a tribunal and the board has been more than surprised when they read the paper work then meet and talk to the disabled person who is been described on the assessment, well he will not be the first or the last to have this attitude towards disabled people always thought that this was part of the job criteria when applying for a job at capita, atos ect
-8 #2 Jim Allison 2016-04-14 17:44
Dispatches is loosing it's reputation. It used to make good programmes in support of chronically sick & disabled people.

I blame the producers of the programme and it's biased investigative journalists.
+15 #1 angela 2016-04-14 09:17
Well that tells the whole truth about the system we have got no chance with this going on

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