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Cassette recorders can be used for PIP medicals, minister confirms

DWP minister Baroness Altmann confirmed in a written statement last month that personal independence payment (PIP) claimants can ask to record their medical assessment. However, they must let the provider know in advance and provide a complete copy of the CD or cassette at the end of the assessment.

Baroness Altmann’s full answer to the question “To ask Her Majesty’s Government what plans they have for recording proceedings at Personal Independence Payment assessments” was:

“The recording of Personal Independence Payment (PIP) consultations by assessment providers is not currently part of the contractual specification for PIP assessments.

“However, claimants can ask to record their own assessment, provided they comply with the conditions put in place: they must:

  • Inform the provider in advance;
  • Be able to provide a complete and accurate copy (CD / audio cassette only) of the recording to the health professional at the end of the consultation; and
  • Sign a declaration agreeing that they will not use the recording for any unlawful purpose.”

It is not clear how long in advance Atos or Capita need to be informed, nor what happens if the provider refuses to allow a recording, though it is known that many individual health professionals refuse to carry out recorded interviews.

The conditions appear to rule out the use of digital recorders, which would be the simplest and lowest cost option for many claimants.

Baroness Altmann’s full written answer can be found here

Comments  

#2 Jackie 2016-09-14 14:29
Quoting Eliza1091:
I'm lost. You use two recorders so as to keep one for own records? Or use a digital recorder which gives a recording that can be transferred to disc, only don't let the assessor see you do it or you're 'not disabled'? And this only possible if the assessment takes place at home.

Or...(still at home) make assessor wait while transfer tape recording to puter, which involves running the whole recording through again.

But forget all the above if claimant been dragged along to an assessment centre.

Right. So no progress on making recordings there then. Still not sure what legal situation is if assessor in claimant's home, can they still claim no recording allowed?

Silly question of course. They intend to shaft us in every way they can possibly think of. They are not good people

I have been told you can only use a device that records simultaneously, and they are not cheap.

You can not use two devices and give them one tape. The plan is to make it as near as impossible as they can do to allow a recording.

The information I have had is IF they suspect you are recording via any other means they can ask you to stop. If you refuse they stop the interview and return it to the DWP as refusal to complete interview by claimant.
#1 Eliza1091 2016-07-05 13:20
I'm lost. You use two recorders so as to keep one for own records? Or use a digital recorder which gives a recording that can be transferred to disc, only don't let the assessor see you do it or you're 'not disabled'? And this only possible if the assessment takes place at home.

Or...(still at home) make assessor wait while transfer tape recording to puter, which involves running the whole recording through again.

But forget all the above if claimant been dragged along to an assessment centre.

Right. So no progress on making recordings there then. Still not sure what legal situation is if assessor in claimant's home, can they still claim no recording allowed?

Silly question of course. They intend to shaft us in every way they can possibly think of. They are not good people

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