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PIP assessment centres

Tyne and Wear - Team Valley Trading Estate

Unit 29
Kingsway House
Team Valley Trading Estate
Tyne and Wear
NE11 0HW

Can you tell other claimants anything about travel and facilities for this PIP face-to-face assessment centre?

Please post in the comments section below if you can.

Things like:

  • Distance to nearest bus stop or rail station.
  • Nearest parking, any disabled parking.
  • Distance to walk if you’re dropped as close to the door as possible.
  • Wheelchair access.
  • Toilets, including disabled toilets.
  • Ground floor or first floor.
  • Lift available.
  • Anything else you think might be helpful.

Please don’t comment on the staff though – we won’t be able to publish your comments if you do.


#3 redrosedave 2016-10-13 14:28
#3 Redrosed
Let down by own transport so I phoned to say I might be late, informed 10 min leeway or re- arranged app needed. Made it on time DOOR DOES NOT OPEN TILL 9AM. Staff very helpful replacement chair provide and I think the toilets were near by. I agree with the other reports about access, parking and transport etc. Blue badge holders could probably park outside on double yellow lines. My own taxi driver (needed at short notice) waited outside for me (25 mile round trip, £30). The examination room windows were wide open (hot weather) and outside was a busy main road with noisy traffic.
Couldn't believe it was an ATOS assessment centre
#2 Alonsticks 2016-01-28 00:10
Echo the above comments whole-heartedly . My only transport is an old 4x4, as I can't physically get into anything smaller these days, and parking was a complete nightmare. We found a space, but had to drive to one side of it to let my Wife/Carer disembark, then pull over to the other side of the space to give me enough room to get assistance to exit the vehicle myself. The entrance door was "sticky" meaning it had to be pushed hard and held open for me to enter, then, as previously mentioned, Rather low ordinary Chairs and ropey Settee to perch on while waiting. On the occasion I attended, they were running over an hour behind, so I was told I would either have to re-arrange for another date, or find some way of killing time for two hours! I drove to the Main Shopping Area, and lay on my mattress in the back of the car, while my Wife did a bit of shopping and had a coffee. Drove back at the allotted time, and simply took the chance of getting a Fine by oarking illegally, as didn't want to be penalised for being late for my rearranged appointment. Ushered into a small room with two of the most uncomfortable chairs in the history of the world, and constant traffic outside the (open) windows meant having to say "pardon" numerous time during the questions. (I'm dreadfully hard of hearing) Cobbled together facility at best.
#1 ronbo212 2016-01-13 16:32
no bus stop near by so it would mean a long walk. The building is a unit in a circular layout shared with other companies so parking is tight if you are lucky to find a space, no disabled parking whatsoever as parking is shared with all the other units and parking spaces are tight so there is no easy way of getting in and out of a car if you are lucky to find a space. as all the business units are all the same the access for wheelchairs would be tight, they have just installed an intercom system on the door so waiting to get into the building means having to wait to be let in. it is all ground floor access a basic waiting room with a few basic chairs and a basic settee. no toilets on view from the waiting room so they would be located down one of the passage ways, this would mean having to ask where the toilets are The assessment room consists of a desk with 2 basic chairs for the claimant and another person, .and a basic medical bed and a eye wall chart on the wall..the unit is hard to find for a person not knowing the area so best way to get there is by getting a taxi or to have a good sat nav for the car.

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