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TOPIC: Atos Medical

Atos Medical 7 years 9 months ago #14864

  • pumpkin99
Morning all!

I received my letter from Atos yesterday telling me to ring their office to arrange an appointment for my ESA medical "within two days of of receipt of this letter".
When I try to ring I get through to an answer message that says the office is closed due to essential maintenance!

What should I do now? I have not been through any of this rigmarole before as this will be my first claim.

All advice gratefully received!

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Re:Atos Medical 7 years 9 months ago #14865

  • pete17971
pumpkin99 wrote:

Morning all!

I received my letter from Atos yesterday telling me to ring their office to arrange an appointment for my ESA medical "within two days of of receipt of this letter".
When I try to ring I get through to an answer message that says the office is closed due to essential maintenance!

What should I do now? I have not been through any of this rigmarole before as this will be my first claim.

All advice gratefully received!



Hi,

It could be worth contacting the DWP office that deals with your claim (verbally due to timescale but do follow it up in writing) about the matter and seek their advice. Make a record of all details of who you speak to.

Also I would contact Customer Services at Atos Healthcare - details here:

www.atoshealthcare.com/index.php?option=com_enquiries

regarding the matter.

Regards

Pete

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Last Edit: by pete17971.

Re:Atos Medical 7 years 9 months ago #14867

  • pumpkin99
Thanks Pete! I followed your advice and Hey Presto! They phoned me within 5 minutes!

I now have to sit and stew for two weeks before the appointment:S

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