Login FormClose

Free, fortnightly PIP, ESA and DLA Updates

Our fortnightly updates bulletin is the UK's leading source of benefits news. Get the facts about what's changing, how it affects you and how to prepare. Our mailing list is securely managed by icontact in the US.
Welcome, Guest
Username: Password:
Remember me
Members

TOPIC: Please don't bombard us with queries.

Re:Please don't bombard us with queries. 7 years 10 months ago #33969

The posters are not reading the FAQ section first

If they were then more posts would say something like

' I have looked in the FAQs but havent found the answer.

If the site were redesigned it would be helpful to have a common queries page come up when trying to enter the forum, so that it encourages reading

But if yourable gets up and running I beleive the strain will be much relaxed and all this will be academic

Please Log in or Create an account to join the conversation.

Re:Please don't bombard us with queries. 7 years 10 months ago #33975

Thanks for your suggestions. I'm not sure if the site could be redesigned.
Presumably Steve and our Webmaster could advise on this.

As for Youreable, it closed with no notice shortly before Christmas 2009. Again I was one of it's original moderators.

The Disabled Living Foundation took it over, and promised to re-open YA's forums in the Summer 2010, then they said it would be October, but logging in to YA, you get :

Message from DLF about Youreable

In December 2009 Patterson Medical donated the Youreable website and forum to DLF. DLF knew that this was a valuable resource for many disabled people so was pleased to accept this offer, with a view to developing the site to ensure it continued to support its many users.

During the handover, DLF received a large number of complaints from a small number of forum users about a number of pre-existing issues. These included data protection, security and moderation. We dealt with these issues as we were made aware of them. However, the complaints continued and were escalated to a point where DLF had no option but to close the forum. An external formal enquiry was conducted and it was found that DLF only took over the management of the website in December 2009 and, therefore, many of the complaints predated the charity’s involvement. It was also found that DLF had taken the appropriate steps to ensure that the Youreable website is appropriately managed and users of the forum are safeguarded through the use of moderators that are CRB-checked. It also confirmed that DLF took prompt action where necessary.

Now that this enquiry has been formally closed, DLF has decided to re-open the Youreable website. The Youreable forum is a community and relies on all of you, its members, to make it work. This is a fresh start for Youreable and we hope that members will take this opportunity to move on from all that has happened in the past and focus on the many benefits that Youreable brings to its members.

Our update plan is as follows:
1. DLFwillre-opentheforuminastagedwaybyOctober2010,openingthebenefits forum first.
2. TheforumwillbemoderatedbyDLFstaffmembersandallDLFmoderatorshavebeen CRB-checked. The forum will use reactive moderation and users can complain about posts that break the forum policy using the report button.
3. TheYoureableforumwillrunonnew,up-to-datetechnology.
4. DLFhasupdateditsforumpolicyanditscomplaintspolicyandweadviseallforum users to read these carefully. They can be found in the footer of DLF’s website www.dlf.org.uk .
5. DLFreservestherighttoclosetheforumpermanently,withoutnotice.

Thank you for your patience. We look forward to welcoming you back to this community soon and would encourage experienced users to come back to share your expertise with new users who may have questions about benefits and financial issues.


I don't think it will ever re-open, but even if it does, it will thank God not be like the old YA where the management allowed trolls, personal abuse to both members and moderators, etc. etc.

Even if the DLF do ever get around to opening it again, it will in my opinion do little to take the pressure off B & W.

Incidently, if you or other members aren't aware, Graham L who moderated YA's 'motoring forum' has set up www.disabilitybits.co.uk/

Many YA members now use this, and most have said they wouldn't return to YA even if it was re-opened.

I'd recommend members to bookmark www.disabilitybits.co.uk/ , Graham is a nice guy, and it is possible to get benefits advice there. although mainly from former YA members.

Please Log in or Create an account to join the conversation.

PLEASE READ THE SPOTLIGHTS AREA OF THE FORUM REGULARLY, OTHERWISE YOU MAY MISS OUT ON IMPORTANT INFORMATION. Nothing on this board constitutes legal advice - always consult a professional about specific problems

Re:Please don't bombard us with queries. 7 years 10 months ago #33978

Thank you for the information about the alternative locations to yourable. I am going to have a look

Please Log in or Create an account to join the conversation.

Re:Please don't bombard us with queries. 7 years 10 months ago #33983

  • RachelPotter
Hi Jim, does the website cover mental health?

Best wishes,
Rachel

Please Log in or Create an account to join the conversation.

Re:Please don't bombard us with queries. 7 years 10 months ago #33988

Hi Rachel,

If it's in relation to DLA, there's a guide ' The Best Possible Disability Living Allowance Claims For Adults On Mental Health Grounds' in the members area.

Also, one for children.

However, we cannot advise members on mental health issues, as we're not medically qualified.

Kind regards.

Jim

Please Log in or Create an account to join the conversation.

PLEASE READ THE SPOTLIGHTS AREA OF THE FORUM REGULARLY, OTHERWISE YOU MAY MISS OUT ON IMPORTANT INFORMATION. Nothing on this board constitutes legal advice - always consult a professional about specific problems

Re:Please don't bombard us with queries. 7 years 10 months ago #33990

  • RachelPotter
Sorry Jim I meant this site


www.disabilitybits.co.uk

Best wishes,
Rachel

Please Log in or Create an account to join the conversation.

Moderators: bro58GordonMrs HurtybackIzzy1010LisaJenny Clarke