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TOPIC: PIP Capita Delay

PIP Capita Delay 9 months 3 weeks ago #194213

I have been waiting for my PIP claim to be processed for 21 weeks since sending in the form after the DLA change.
I called DWP who told me it was still with Capita. That in 99% of cases a F2F is mandatory. They gave me the Capita number. Told me to chase up my claim with them!
I called Capita who told me that my claim has gone through initial assessment and due to assessment backlogs and no near assessment centre, my request for home assessment would be considered.
The person put me on hold and checked the booking system, came back to tell me that no appointments were available. I was then told that my nearest assessment centre will call me urgently, if an appointment is available. But if I don't get a call in two weeks call them back.
I have long term liver Disease, fatigue and spinal stenosis I am also suffering from anxiety and depression because of PTSD. I have provided lots of evidence, specialist reports, GP letters, scans, letters and therapy plans. I could not have done much more, following your guide carefully.
I really am stressed beyond normal range. Any guidance would be welcome.

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PIP Capita Delay 9 months 3 weeks ago #194226

  • Gordon
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Welcome to the forum, you might want to have a look at the following FAQ which explain where everything is

Welcome to Benefits and Work

In case you are not aware, your real name appears to be showing in the forum, if you want to change this then follow the instructions in the following FAQ

My full name is showing, how can I stop it?

We have seen considerable delays in the PIP assessment process develop over the last few months, Capita in particular seems to be effected.

Unfortunately there is little that claimants can do, your only real option is to accept a short notice appointment.


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