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TOPIC: telrphone waiting times

telrphone waiting times 11 months 2 weeks ago #170039

There is a discussion on the Rightsnet site asking by details from welfare rights workers on DWP numbers.

Looking at the waiting times given (especially for the 0845 and 0345 numbers The DWP or their Agents must be making quite a bit of money at the expense of some of the poorest and vulnerable people in our society.

So I have just done an FOI to see if the DWP will tell me how much is being paid to DWP and their agents and what proportion oif the toital cal cost this is..

We will then see just how much the DWP or their agents are getting back from benefits etc.
The following user(s) said Thank You: Gordon

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telrphone waiting times 11 months 2 weeks ago #170078

Hi Bill. I have yet to engage with an advser. so my 30 mins on hold is "£ for nowt!!

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telrphone waiting times 11 months 1 week ago #170346

I agree, I have been trying for days to contact them, and have been on hold up to 45 mins and still not got through. How on earth are we supposed to let them know updated details we need to inform them of. I have posted letters and they claim they have no record. E-mails still dont get answered. It is so very very frustrating; because at the end of the day, we are the people that worry that we shall get into trouble for not informing. Why cant they change that music too??.. Bad bad bad service

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