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PIP home assessment cancelled with 15min notice

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6 years 10 months ago #189306 by mmpkelly1
Hi, I was due to have a home f2f yesterday morning @ 10:45, received a call @ 10:30 to say this was cancelled & they were unable to give me another appointment. I've been so anxious & distressed by the whole transfer process & was left very upset as a result of the cancellation. Do Capita have no concept of how this affects us?

Making the best of a bad lot!

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6 years 10 months ago #189328 by Gordon
Nini

I'm afraid this is quite a common occurrence, all you can do is make a complaint if you want to.

www.capita-pip.co.uk/en/complaints.html

Gordon

Nothing on this board constitutes legal advice - always consult a professional about specific problems
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