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PIP Assessor did not turn up for home visit

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6 years 10 months ago #189680 by KateRVN
I am seething, don't know how else to describe it.

An assessment was booked by capita for 1145 at my "friends" address. (More on this later....)

The assessor drove down the road turned around, drove up the road parking on double yellow lines in what the residents call the circle, on double yellow lines. She then sat in her vehicle for 5 mins making notes and drove off. She was caught on camera. She did not make any attempts to get out of her blue Ford Fiesta/Focus....

I have been waiting in all day for them to come. I phoned Capita 1 hour after the allotted time to find out if the assessor was still coming, only to be told they could not gain access. The assessor had supplied notes to their office giving an accurate description of my friends property.
She also stated that she made a call to my mobile, yet being on loud profile I have zero missed calls!

I'm staying with my friend at the moment because my house has a party wall with a humongous crack from floor to ceiling. Even though I have had two structural engineers to assess the wall, I cannot carry out the work because I need agreement from my neighbour to put acro props in from his ground floor to my ceiling. He is currently refusing to cooperate!

Anyway, I have phoned Capita twice to make a complaint, also the DWP to inform them of the assessor's antics.

My local Citizens advice bureau is shut until Friday.

Any further advice or suggestions would be greatly received, also if there is anyone else who has experienced same, what did you do next?

Cheers, Kate

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6 years 10 months ago #189681 by Gordon
Replied by Gordon on topic PIP Assessor did not turn up for home visit
Kate

Follow up the complaints in writing, also did you inform both Capita and the DWP that you have pictures/video of the assessor sitting in their car?

Gordon

Nothing on this board constitutes legal advice - always consult a professional about specific problems
The following user(s) said Thank You: KateRVN

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6 years 10 months ago #189682 by KateRVN
Replied by KateRVN on topic PIP Assessor did not turn up for home visit
Yes I have done for both, but will gladly follow this up with a snottagram!

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6 years 10 months ago #189717 by KateRVN
Replied by KateRVN on topic PIP Assessor did not turn up for home visit
Have you ever known this to happen before Gordon?

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6 years 10 months ago #189722 by Gordon
Replied by Gordon on topic PIP Assessor did not turn up for home visit

Kate wrote: Have you ever known this to happen before Gordon?


Unfortunately you are not the first to report similar events.

Gordon

Nothing on this board constitutes legal advice - always consult a professional about specific problems

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