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Four cancellations - harassment?

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6 years 10 months ago #191368 by lalita
Four cancellations - harassment? was created by lalita
I have Asperger s, and get very stressed at the prospect of facing a stranger for the face to face PIP assessment. They have cancelled on me four times now, last time while waiting for them I had a panic attack with stabbing chest pains and unable to breathe. I spoke to the National Autistic Society and they think it may be breaching disability rights to stress me by cancelling .

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6 years 10 months ago #191375 by Gordon
Replied by Gordon on topic Four cancellations - harassment?

lalita wrote: I have Asperger s, and get very stressed at the prospect of facing a stranger for the face to face PIP assessment. They have cancelled on me four times now, last time while waiting for them I had a panic attack with stabbing chest pains and unable to breathe. I spoke to the National Autistic Society and they think it may be breaching disability rights to stress me by cancelling .


It may be but it is not going to help with your immediate problem.

I would make a complaint to the Assessment Provider.

ATOS complaints
www.atoshealthcare.com/pip/after_your_Consultation

Capita Complaints
www.capita-pip.co.uk/en/complaints.html

Next get in touch with your MP

Contacting your MP

Gordon

Nothing on this board constitutes legal advice - always consult a professional about specific problems
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6 years 10 months ago #191435 by franny66
Replied by franny66 on topic Four cancellations - harassment?
We had appointment for 23 June and without notice they changed it to 19 June we rang to find that it was always the 19 June, which is a lie as they told my wife and I heard it the 23 June. So my advice is everyone should double check their apps. They are not to be trusted and they lie and that´s fact.
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6 years 10 months ago #191965 by lalita
Replied by lalita on topic Four cancellations - harassment?
Now that I've told them I'm making a complaint, even though they had confirmed my next date was the 17 th of July, which gave me some time to have my telephone appt with the Autistic Society Welfare Rights guy, now they're insisting I have it on the 7 th which gives me no time. So I'm making a telephone complaint to the manager on Monday, that they're attempting to stop me being able to make an informed complaint. Also that despite two phone requests for a complaints pack, all I've had is a letter telling me it's all in the pack they sent me.

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6 years 9 months ago #192015 by Gordon
Replied by Gordon on topic Four cancellations - harassment?
lalita

Your complaint is a separate process to the assessment, so you don't need to submit before your interview.

Gordon

Nothing on this board constitutes legal advice - always consult a professional about specific problems

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6 years 9 months ago #192378 by lalita
Replied by lalita on topic Four cancellations - harassment?
I'm trying to get them to do a paperwork assessment. My doc has told me to take ten mg of valium before they come, I've told them I'll be so drugged I won't be able to give them a fair or accurate picture, and suggest it will be an invalid assessment. They say it'll go back to DWP as unable to assess, and no one knows what next after that. My mp s staff are writing to Atos chief exec, so fingers crossed. Am I doing the right thing, I'm not refusing the visit, just saying it'll be invalid.

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