PIP MR - requesting an explanation.

Hi
I'm a bit confused about how the requesting an initial explanation works.

When i phone the DWP to request an explanation of my award, will the operator give it to me there and then or is this something they arrange and for which someone will phone me back ?
If the latter is the case, how long do they usually take to ring back with an explanation ?

thanks
n

To clarify:
I have received my decision letter and it gives a bullet statement of reasons.

Your PIP guide to appeals says i should now request a ' telephone based explanation' in order to avoid a DWP bad practice of denying or avoiding an MR because i didn't make a request for an explanation first. - I don't want or need the explanation. I just want to follow your guidance to avoid DWP bad practice around MR denials or avoidance. I just want to be clear what to expect when i make that request.

You seem to be saying it may or may not happen. If this is the case, the fact it's logged in my DWP record of phone calls that i requested the explanation should cover me from the MR bad practice ? Or do i need to ensure i actually receive an explanation over the phone

I'm now a bit confused - could you clarify ?

Thanks again for your time.
n

Hi

I'm looking B&W PIP April 17 v26 pdf: Challenge To A Personal
Independence Payment (PIP) Decision - A Guide To Mandatory Reconsiderations and Appeals. The cover indicates a date: January 2017

In 4th section called 'Beware of DWP unfair practices' page 6 and7, it indicates:
Refusing to let you ask for a mandatory reconsideration until you have had a phone call from them to explain the original decision.
Failing to make the phone call to explain the original decision.
Failing to tell you, at the end of the phone call to explain the original decision that you can ask for mandatory reconsideration.

On page 7 under a section called: 'Dealing with unfair practices'
It's slightly confusingly stated, but the guidance seems to assume that i should/will consequently have both sent a MR request in writing and requested a phone call to explain the award, presumably the latter to avoid the unfair practice listed above.

So going back to the thread above,, im still confused as to if you're advising me to undertake precautionary measures to avoid the DWP bad practice or not.

Thanks again for your time and attention.Much appreciated.
n