ESA Claim forms go missing

In July my claim for ESA was rejected awarding me zero points after being on it for 7 years.
No improvement to my conditions just a farce of a medical.
I sent a letter of appeal for the Mandatory decision to Wolverhampton together with doctors reports etc within the monthly deadline.
5 weeks had passed I had heard nothing so I telephoned them to be told they had not received my appeal letter.
I had sent them via the Post Office next day delivery 1pm at a cost of £7.25p,on checking the delivery status it has been out for delivery since 17th July in the Wolverhampton area
still undelivered.
The time and effort all for nothing.
My question how often does this happen?.
Never felt so low since my mother died.

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I am sorry that this process is distressing you so much

I am not sure quite what is happening, please will you clarify for me? Have DWP accepted your MR request? Although they only have to accept any request that reaches them within the cut-off time, they are able to accept later requests if 'good cause' can be shown. Although this is down to the Decision Maker, I would expect that the fact you can give evidence of posting should count as good cause!

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