× Members

Asked 4 Mand Recon No decision waited 5 months +

More
6 years 5 months ago #200619 by Beck Gee
Hi.
After a terrible face to face assessment last April, I was informed by DWP that I was being moved from ESA Support group to the WRAG group.
I wrote a long letter with list of reasons why I believed I should be in Support group and asked for a mandatory reconsideration. I kept postal receipts etc they received my letter 6 June.
To date no letter to say whether they are upholding their decision or changing it.
I have called quite a few times now. Some times I have had to hang up as just on hold for ages. Finally got through 3 weeks ago. Bearing in mind I have now spent around £50 on phoning them (on my mobile), First person I spoke with saw that my letter was looked at around 26 July. No decision made. She escalated my call. Nothing happened.
Second person I called sounded very sympathetic to my situation - he escalated call said someone should call me next day. I received a call from someone - it wasn't the decision / processing department - they just said all they could do was escalate my case to the decision makers / processing. Said I should wait a week and someone should call me.
No one did. Two weeks later I call. Lady I speak with tells me her team leader is speaking with a department ? Processing or something they are trying to get someone to call me back with a decision. They say they are sending my letter to the Hackney office and they will call me same day. They called back - but the Hackney office explained as my claim was previously dealt with by the Horsham office - it complicates things and has to go to a different office - not Hackney - for a decision to be made. This is how I understand it. He said he would send my letter to a different office and that I should try and call main number again thursday or friday.
That was yesterday.
Has anyone else had problems like this?
They seem to be passing the buck / or waiting for me to give up!
It takes a lot of energy and time to be on this stuff. I can't believe over 5 months has gone by and I have not received a decision negative or positive. So therefore I cannot move forward.

Is there anything else I can do?
Thanks Beck

Please Log in or Create an account to join the conversation.

More
6 years 5 months ago #200629 by Gordon
Beck Gee

I would involve your MP

Contacting your MP

Gordon

Nothing on this board constitutes legal advice - always consult a professional about specific problems

Please Log in or Create an account to join the conversation.

Moderators: GordonGaryBISCatherineWendyKellygreekqueenpeterKatherineSuper UserjimmckChris
We use cookies

We use cookies on our website. Some of them are essential for the operation of the site, while others help us to improve this site and the user experience (tracking cookies). You can decide for yourself whether you want to allow cookies or not. Please note that if you reject them, you may not be able to use all the functionalities of the site.