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TOPIC: dwp say they have no record of my pip claim!

dwp say they have no record of my pip claim! 3 weeks 3 days ago #201353

Hi Everyone,
I currently receive Dla low rate care and high rate mobility for indefinite period.
I sent my PIP claim back on 9th October, signed for as it had to be returned by 14th.
I tracked it on 10th and it said signed for by D. ???
5 weeks past and I heard nothing, I was recovering from an operation and my Mother had a second stroke so the claim wasn't top priority on my mind.
I rang them on Tuesday and they said no record of my claim pack.... and unfortunately I lost proof of posting!!! so its their word against mine and they said my dla will stop on 28th November because I didn't give them enough information!! apparently there is a letter on its way to me telling me this....Can anyone advise me what to do next? do I have any chance of keeping my Dla ? I use this money to buy medical equipment, I have got a tracheostomy , I use a suction machine and nebuliser daily, they cost a lot to replace. any advice would be appreciated, I was very upset on Tuesday, now I feel angry as it took ages to fill in the form and it left me feeling very stressed so it was a relief to finally post it!

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dwp say they have no record of my pip claim! 3 weeks 3 days ago #201357

  • Gordon
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Tina

You say that you checked that it was signed for, you can try checking your browser history to see if the reference number was stored on your PC.

Failing that check with Royal Mail to see if there is any way to track the envelope.

You don't need the posting receipt just the number on it.

Without proof of delivery you are going to struggle to overturn the Decision with the DWP, you may well be able to do so at appeal, but you can't appeal until you have completed an MR and I have to warn you that an appeal could easily take six months.

You can make new claim for PIP, but this won't help with re-instating the DLA payments.

The PIP Appeal guide has details of requesting an MR and the Submissions guide has a completed MR request you can use as a template.

www.benefitsandwork.co.uk/help-for-claimants/pip

Gordon

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Nothing on this board constitutes legal advice - always consult a professional about specific problems
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