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Cancelling PIP assessment 3 times

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6 years 4 months ago #203296 by deborah
Cancelling PIP assessment 3 times was created by deborah
Has anyone had there PIP assessments cancelled? My daughter has has 2 appointments cancelled by telephone, and the third we arrived today at the assessment centre 1 hour away, waited for 2 hours only to be told they couldn't see her today as it was too late, our appointment was at 3pm, and at 16.50 the receptionist ( a young lady) came out to speak to us, she was very sorry, the assessor didn't even show his face. My daughter had been getting herself worked up all day, the whole experience was very traumatic. We were then told we would be seen end of Jan 18, after a fuss they found an appointment on 29/12, at the centre an hour away. I took the day off to take her, which was unnecessary.Has anyone had the same thing happen.

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6 years 4 months ago #203317 by Gordon
Replied by Gordon on topic Cancelling PIP assessment 3 times
D

Welcome to the forum, you might want to have a look at the following FAQ which explain where everything is

Welcome to Benefits and Work

In case you are not aware, your real name appears to be showing in the forum, if you want to change this then follow the instructions in the following FAQ

My full name is showing, how can I stop it?


I'm afraid it is quite common, they overbook the asssessors diaries because of the number of claimants that fail to attend, but regularly get caught out by doing so.

I would recommend that you make a complaint.

ATOS (IAS) complaints
www.mypipassessment.co.uk/feedback/#unha...ment-experience-1552

Capita Complaints
www.capita-pip.co.uk/en/complaints.html

Gordon

Nothing on this board constitutes legal advice - always consult a professional about specific problems

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