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No ESA received on date due

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6 years 2 months ago #204188 by standswithafist
No ESA received on date due was created by standswithafist
I was 'invited' to reapply for ESA in October 2017, having been in the support group since 2014. I have heard nothing from them since, although I had confirmation by application and substantial evidence had been received.
My ESA was paid as usual until today, when no money in the bank - my thought was oh no, have they stopped my benefits (again!)
However, I rang the helpline and it was confirmed that there was a processing error and that I would get a call back within 3 hrs. When DWP rang, they clarified that my ESA application had been approved in December and placed in support group for another 3 yes (hurrah/big relief) and that as this was the first payment for this decision, that security clearance was needed. 3 questions answered and full payment paid into my account this afternoon.
I just wanted to alert others in a similar situation, who like me fear the worst and save them the tears and a sleepless night. Make a phone call and ask.
This distress could have been avoided if I had received notification by letter, quick text or phone call to advise me this is usual practice before just getting no money.
Happy New Year to all.
Standswithafist.
The following user(s) said Thank You: gillyk59, ivyfox, geordie52

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