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Are ESA claims being reassessed by phone?

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6 years 2 months ago #204430 by davey47
Hi,
I've been in the ESA Support Group for some years and received an odd telephone call yesterday. The caller said he was from ESA Barnsley and told me I'd be getting another telephone call in a couple of weeks regarding my claim. He said one of the subjects to be discussed would be my my bank details. Is this the new way that ESA Support claims are being reviewed? If anyone has any information on this I'd be very grateful.

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6 years 2 months ago #204453 by Gordon
Replied by Gordon on topic Are ESA claims being reassessed by phone?
Davey

This is not a reassessment of your ESA claim but more likely what the DWP are calling a Compliance Interview or Benefit Check.

I'm afraid the DWP do not like the fact that SG claimants cannot be compelled to attend at their local JC+ office so over the last few years they have been creatively finding ways to get around the restriction.

You have little choice but to comply because they can suspend your payments if you do not. At least they appear to be doing this over the phone rather than a face to face interview.

Gordon

Nothing on this board constitutes legal advice - always consult a professional about specific problems

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6 years 2 months ago #204511 by davey47
Replied by davey47 on topic Are ESA claims being reassessed by phone?
Hi Gordon,

Thanks for your rapid response to my question, can you, or anyone else, tell me what sort of questions and information I'll be expected to provide in either a Compliance Interview of Benefit Check?

And once again, thanks for your reply.

Davey

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6 years 2 months ago #204533 by Gordon
Replied by Gordon on topic Are ESA claims being reassessed by phone?
Davey

I can't provide any information on the questions they may ask, it will depend on why they are phoning you, but in regard to information they may ask about your bank accounts so have your latest bank statements to hand and if you have any income, such as a pension, then any documents that relate to it.

Gordon

Nothing on this board constitutes legal advice - always consult a professional about specific problems
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6 years 2 months ago #204599 by davey47
Replied by davey47 on topic Are ESA claims being reassessed by phone?
Hi Gordon,
I just want to thank you for the advice you've given me. I now have some idea of what this matter is about, what to expect and how to approach it.

All the best

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6 years 2 months ago #204607 by Mollie
Replied by Mollie on topic Are ESA claims being reassessed by phone?
Davey
I would be very careful discussing your bank details over the phone. I received a phone call out of the blue from the DWP and I refused to answer any "security questions" until they proved who they were by giving me some details of my claim. They want you to prove who you are but are taken aback when you do the same.
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