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6 years 2 months ago #204985 by Min
Case manager was created by Min
Good morning I requested an MD a couple of weeks ago as I was on enhanced rate for both daily living and mobility but now have been dropped to standard for both.

My original pip was due to expire March 2018 but I have now been told my new claim will start from end of Jan 2018. I couldn't understand why I had lost 2 months ? but also in the letter it said my new standard rate will start APril 2018?
I was confused so rang DWP they were also confused and put me through to someone else who began to explain that a new letter would need to be sent out to me as the case manager had made a mistake and my claim starts from whenever it was renewed so therefore Jan 2018 on standard rate for both.
She then began to talk about the assessment I asked her her job role within the dip and she said case manager she said they are aware of the mandatory consideration and it could take up to 8 weeks for a answer? But why do you think they have transferred me to a case manager could this be the new case manager reviewing my claim whom I was talking to as I could hear her typing up when I was discussing my concerns within the original home assessment report which the assessor failed to document and she went into a little detail with regards to my illness and as I work I explained the assessor used this throughout my report. I have arthritis and diagnosed with fibro in 2015 and severe anxiety. I take numerous medications mainly morphine the assessor stated in the report I am on 3rd line medication and no specialist input? Really I attend my doctors every 4 weeks fir review and the doctor sends all my prescriptions over to the chemist? I explained this to her she seem to agree as to why this was documented any advice pls as this happened to anyone? Thankyou

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6 years 2 months ago #205010 by Gordon
Replied by Gordon on topic Case manager
Min

Decisions apply from the date that they are made unless there are compelling reasons to use another date, but this would be unusual.

A Case Manager is a Decision Maker by another name., your MR should be looked at by a Decision Maker, a more senior grade in the DWP.

If you have submitted your MR then there is little that you can do but wait to see if the current Decision is Revised.

Gordon

Nothing on this board constitutes legal advice - always consult a professional about specific problems
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