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TOPIC: PIP application turned down for missed appointment

PIP application turned down for missed appointment 3 weeks 4 days ago #209409

Hi.

I am looking for some advice on what I should do. My girlfriend Helen suffers from MS and is in pain all the time. She was on highest rate care component and mobility. We filled in the PIP application form with as much inłormation as we could. Helen hoped that we wouldn’t need an interview but I told her to prepare for one due to the horror stories I have read about.
The interview was booked for March 12t.h and I arranged for the meeting to be at Helen’s home. I made sure that there was me and Helen plus her Mom, because of the importance of this interview. ”
On the day of the i nterview we waited for the health specialist to arrive but nothing happened. We waited until 30mins after the start time before we called capita. We were shocked to here that they had al

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PIP application turned down for missed appointment 3 weeks 3 days ago #209442

James

Obviously the important part of your post is missing, if you can reply to this topic then we will do our best to help.

Gordon

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Nothing on this board constitutes legal advice - always consult a professional about specific problems

PIP application turned down for missed appointment 3 weeks 3 days ago #209500

Hi Gordon.
Thank you for the reply. I touch the post by accident whilst I was writing it up. I could edit it as it wasn’t on the system. I will carry on with it now.

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PIP application turned down for missed appointment 3 weeks 3 days ago #209542

Hi

I am looking for some advice on what I should do. My girlfriend Helen suffers from MS and is in pain all the time. She was on highest rate care component and mobility. We filled in the PIP application form with as much inłormation as we could. I included 14 pages of extra information because Helen struggled to write on the original paperwork. Helen hoped that we wouldn’t need an interview but I told her to prepare for one due to the horror stories I have read about.
The interview was booked for March 12t.h and I arranged for the meeting to be at Helen’s home. I made sure that there was me and Helen plus her Mom, because of the importance of this interview. ”
On the day of the i nterview we waited for the assessor to arrive but nothing happened. We waited until 30mins after the start time before we called capita. We were shocked to here that the assessor had been and we were out. I made it clear that there were 3 of us waiting and no one come near our house.
I asked whether they can come back and they said he would be too busy for that, even though they had said it was a woman. I had booked a days holiday from work to be at this meeting, but they couldn’t care less. They decided that they would launch an investigation and they would get back to us in a couple of weeks to book another appointment if needed. I was furious with their attitude and I was sure that they were lying, but I had to be positive.
The letter from the DWP was dates 22nd March, which was 10 days after the scheduled meeting. It is very clear that Capita lied about the meeting and the subsequent investigation so that we wouldn’t contact them again. They have sent the paperwork straight to the DWP saying we didn’t attend the meeting and there wasn’t a good enough reason.
The DWP have decided that the DLA and motability will end in less than 2 weeks. I was astonished that they thought we missed the meeting. I explained that it was a home assessment and it was Capita who didn’t attend the meeting. I said that there were 3 of us waiting for the assessor and he wouldn’t come back to us because he didn’t come at all.
I requested a mandatory reconsideration as we did nothing wrong. The benefits will still come to an end unless they believe it was a procedural error. I asked why capita are not penalised for not turning up, but Helen loses all of her benefits for doing nothing wrong.
They will make a decision in the next six weeks but I don’t know if there is anything else that I can do before we here from them
I am very worried about Helen’s health as she has been ill with all the stress this has caused. I don’t want Her to have a relapse or end up in hospital.

Any advice would be greatly appreciated.

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PIP application turned down for missed appointment 3 weeks 2 days ago #209566

James

I'm afraid we have seen this a number of times with Capita, suspiciously often, however that will not help you with your situation.

Your post suggests that you requested an MR, has this been completed and do you have the MR Notices?

If you do then you can go onto appeal.

The PIP Appeal guide has links to the SSCS1 form that you will need to complete and the Submissions guide has a complete example that you can use to help you fill it in.

We currently have no feedback from members similarly effected as to how a Tribunal panel have viewed this situation, so I can;t give you any idea of whether it is worth pursuing an appeal but you have nothing to lose by doing so.

As no Decision has been made on her entitlement I would make a new claim for PIP immediately to minimise any lost benefit, it won;t be effected by the appeal.

Gordon
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Nothing on this board constitutes legal advice - always consult a professional about specific problems

PIP application turned down for missed appointment 3 weeks 2 days ago #209600

Thanks Gordon.

I requested the MR at the start of the week, but I had a feeling that they were lying about the benefits. I spoke to them again yesterday and they are not going to speak to the benefits because they haven’t done any thing wrong. I don’t know why they are all lying to us.

I contacted Capita again to see what happened to the investigation. They said the case was closed because we were out. They gave the description of the front door and said they were waiting outside for 15mins. I don’t believe what they are saying because they could use google maps street view to get the door colour, and no one would wait that long without calling the phone numbers.

I am trying to take the pressure off Helen because it’s making her ill. I wanted to take it to the press but I don’t want to antagonise the DWP. All I can do is for them to make a decision on whether send it back to Capita or not.

I think it’s going to be a long drawn out process but it’s going to be hard financially, as well as losing the car. It’s so frustrating because this is all down to Capita’s lies and we have to suffer the consequences.

James
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