Mandatory Reconsideration Request

Good afternoon,

We sent off my 22 year old daughters Mandatory Reconsideration on the 16th February 2018 and apart from 2 texts received 21/3/2018 and 9/4/2018 respectfully, saying it had been received and we should get a answer in approximately 6 weeks we have heard nothing.
It will be 9 weeks on Friday, should we have had an answer by now or am I expecting too much?

Hello Gordon,

Thank you for your advice on MR and changing my forum name, rookie mistake

I called up the same day and explained I had sent the MR by special delivery in February and was waiting for a decision, well over 6 weeks later. The person on the telephone said they had received the MR on the 1st March it then took 3 weeks to be registered and until it was registered they didn't start working on it. I had never heard of needing to register a MR and when I asked what this entailed and why he said he didn't have that information.

I was told the MR is currently being worked on.

I called back again today almost a week later and was told it was still being worked on and supplementary information had been asked for from the assessors.

When I asked for the name of the person I was asking for as I keep a log on all calls she wouldn't give me her surname and said everything was logged on the computer so I wouldn't need it.

I feel as if they make it up as they go along.