Condition worsened, ESA reassessment?

The person I am helping's condition has worsened. She now cannot undertake any journey because of overwhelming psychological distress. She has recently been awarded low rate mobility PIP because of this, on appeal. The Tribunal also awarded 6 daily living points for needing prompting to prepare food/cook, dress/undress and wash/bathe.

She receives ESA with WRAG component. She has work focussed interviews by telephone from the Job Centre.

She would be completely incapable of attending a work focussed interview at the Job Centre in person. Would she satisfy the exceptional circumstances condition?

‘you suffer from some specific disease or bodily or mental disablement and, by reasons of
such disease or disablement; there would be a substantial risk to the mental or physical
health of any person if you were found not to have limited capability for work-related activity’.

My last question is would she have to go through the whole work capability assessment process again, if she were to be considered for the Support Group?

She would not be prepared to do that having only recently survived the extreme distress of the Tribunal.