Emailing DWP - Reasonable Adjustments.

Having had a problem with lost forms even though I sent them recorded delivery I made a formal complaint and was contacted by DWP PIP customer services and during our conversation I requested that I be allowed to email the DWP PIP department rather than have to wait on the phone and also not to have a record of conversations when they ring me back or transfer my call away from the original call department where it was being recorded. I requested this under the DDA as a “reasonable adjustment” and have been approved and can now email them instead of having to telephone them or them telephoning me. This gives me time to ensure I ask everything I need to as part of my problem is concentration and taking in verbal information quickly. Just letting people know in case dealing by email would be better for you.

What is the email address please? for PIP. I used to have an Atos email address but using it now it says it doesn't work anymore and have to write or call. the message I got was

Thank you for getting in touch with us. We’re sorry but we are no longer able to respond by email.

Here’s how you can get in touch with us:

Call us: 0300 3300 120
Textphone: Dial 18001 then enter 0300 3300 120.
Signvideo: Click here (link to SV) to connect now

Our Customer Service Centre is open Monday to Friday 8am – 8pm and Saturday 9am to 5pm.

You can also write to us at:

Independent Assessment Services
PO Box 1006
Stockton-On-Tees
TS19 1UL

You may also be able to find the answer to your query by searching on our website – www.mypipassessment.co.uk

Kind regards

Customer Services team
Independent Assessment Services

You need to ring them and ask them that they make a Reasonable adjustment and allow you to correspond via email. They will ask why and you need to explain the problems you have in using the telephone and they will then send you an authorisation email and Contact email address.