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My soical worker got time extension on pip 2 phone

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5 years 10 months ago #213980 by Clare
Today 15.6.2018
A reminder letter dated 8.6.2018 by pip payment department 9 , IT process. Last week meeting with soical worker going though my full care act assessment process ,she made call on thrusday 7.6.2018 for me .as I'm still going though full care act assessment process, soical explain this too, she offer to make. Calls I no support for this. to call center number, a female called Georgia did Grant time extension to return pip 2 from how your disability effects you.
New date to agree is 4.7.2018
How come then a letter come not saying anything of this,
Instead says we got got from pip 2 back one dated 20 may 2018. Yet I time extension on. As I not.well enough to see soical worker today my mum dieyu effects mental health too.
The letter today says trun pip 2 from still by 20.2018.
This odd why call center employees not put on Thier data processing system new date time to return pip 2 from? Any advice,

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5 years 10 months ago #213994 by Gordon
Clare

The reminder letter is produced automatically by the PIP computer system just over a week after the PIP2 is issued as it takes about 10 days to be printed, enveloped and then posted 2nd class, so this process started before you even requested an extension to the time to return your form, which is why the new date is not included on the letter.

You've confirmed that the new date is registered on the DPW systems so you can ignore the letter.

Gordon

Nothing on this board constitutes legal advice - always consult a professional about specific problems

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