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Data requests

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5 years 6 months ago #218058 by james
Data requests was created by james
I sent in a data request to DWP at least 40 days ago. Has anybody else had any luck with their data request, or is this an obligation the DWP ignores?

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5 years 6 months ago #218074 by Gordon
Replied by Gordon on topic Data requests

james wrote: I sent in a data request to DWP at least 40 days ago. Has anybody else had any luck with their data request, or is this an obligation the DWP ignores?


The DWP have 40 calendar days from when they received the request to respond, if for any reason they are having problems dealing with then they have to write to you to tell you this.

Have you confirmed that they received your request?

Gordon

Nothing on this board constitutes legal advice - always consult a professional about specific problems

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5 years 6 months ago #218083 by FoxyLady2
Replied by FoxyLady2 on topic Data requests
I used their new online information request - it said I should receive a reply within a month - I got an acknowledgement letter dated 20 days after this to say they had received my request - but still waiting - so 55 days after request went in or 35 days after acknowledgement letter BUT still waiting ….

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5 years 6 months ago #218090 by Gordon
Replied by Gordon on topic Data requests

FoxyLady2 wrote: I used their new online information request - it said I should receive a reply within a month - I got an acknowledgement letter dated 20 days after this to say they had received my request - but still waiting - so 55 days after request went in or 35 days after acknowledgement letter BUT still waiting ….


You need to contact the DWP for an update if they have not processed the request and cannot provide a reasonable date when they will then you can make a complaint to the ICO, just do an internet search for it.

Gordon

Nothing on this board constitutes legal advice - always consult a professional about specific problems
The following user(s) said Thank You: FoxyLady2

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5 years 6 months ago #218220 by james
Replied by james on topic Data requests
I managed to speak to DWP yesterday morning and the adviser said that they have another team that handles data requests. He agreed about the timescale and put me on hold while he contacted this team. He then came back on and told me that I would get a call within 3 hours. Never did.

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5 years 6 months ago #218248 by Gordon
Replied by Gordon on topic Data requests
James

If they have still not contacted you this morning then call the DWP again.

Gordon

Nothing on this board constitutes legal advice - always consult a professional about specific problems
The following user(s) said Thank You: james

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