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Telephone questions

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12 years 5 months ago #69400 by JoeB
Telephone questions was created by JoeB
HELP, Women from DWP just rang and questioned me about why I was apealing and what didnt I agree with etc. (ESA has been refused)Tried to deal with her but had nothing infront of me so asked her to call back which she is doing. Any tips with dealing with her?
JoeB

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  • Survivor
12 years 5 months ago #69402 by Survivor
Replied by Survivor on topic Re: Telephone questions
You don't have to talk to her at all if you don't want to.

If you do want to, bear in mind that the call may be recorded. If you intend to speak to her, you may find it helpful to draw up a summary for yourself of what you want to say.

However, if you have submitted a clear appeal, in writing you are not obliged to discuss it or clarify it in any way unless you so wish.

From what our members tell us and from what has followed on from the Harrington report, it would seem that one or even several phone call(s) following an appeal is normal. Members' experiences of these phone calls appear to have been very varied.

I realise that that leaves the question of what you should do open, but I hope that it at least clarifies what the situation is vis-a-vis such calls.

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  • RachelPotter
12 years 5 months ago #69403 by RachelPotter
Replied by RachelPotter on topic Re:Telephone questions
Tell her you would prefer contact by writing?

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12 years 5 months ago #69404 by JoeB
Replied by JoeB on topic Re:Telephone questions
Further explaination, she said she may be able to sort it with out going to appeal, but I sure I read that it's better not to talk to them as I could lose every thing. The have just reinstated basic ESA.
I have MS and am pretty fatigued at the moment I am scared of saying some thing wrong.
JoeB

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12 years 5 months ago #69406 by JoeB
Replied by JoeB on topic Re: Telephone questions
Thank you, but I havent heard back about my appeal yet, this was to stop me going to appeal (I think) I am finding all this very complicated and stressfull, I dont want to lose my temper with her if I can help it :)

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  • Survivor
12 years 5 months ago #69407 by Survivor
Replied by Survivor on topic Re: Telephone questions
If you feel too fatigued to deal with such calls, it is quite in order for you to tell them so.

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