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TOPIC: how will i get contacted about the switchover

how will i get contacted about the switchover 5 years 11 months ago #71954

ive yet to recieve my esa form to fill in to go into the support group as i know thats where il end up suffering with epilespy depression and autism and the side effects that come with it, learning difficulties and problem solving and failure to understand instructions properly but will they contact me via phone email or post with this as im paranoid i dnt like answering the phone unless its a number i know

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Re:how will i get contacted about the switchover 5 years 11 months ago #71956

  • pete17971
mike1983 wrote:

ive yet to recieve my esa form to fill in to go into the support group as i know thats where il end up suffering with epilespy depression and autism and the side effects that come with it, learning difficulties and problem solving and failure to understand instructions properly but will they contact me via phone email or post with this as im paranoid i dnt like answering the phone unless its a number i know



Hi,

Normally after receiving an initial letter entitled 'Your Benefits are Changing' you will receive the phone call from JobCentre Plus during which the migration process is explained.

After that one receives the ESA50, Limited Capability for Work questionnaire.

If one doesn't answer the phone when JobCentre Plus ring for that initial call(or are out etc) they seem to try a couple more times, then give up and you just receive the ESA50 in the post as normal.

Pete

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Re:how will i get contacted about the switchover 5 years 11 months ago #71960

  • paula
hi, if you do not feel up to answering the phone you do not have to. I too get paranoid with the phone as well, and i have an answer machine, so if i recognise the voice i answer it, if i don't i won't. The process continues wether you answer the phone or not, the questionnaire still arives, around 2 weeks after the date of the original letter. Good luck with it, warm wishes.

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