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RE DWP CALL CENTRES

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11 years 8 months ago - 11 years 8 months ago #88403 by tinytim
RE DWP CALL CENTRES was created by tinytim
Hi i have received my ib to esa transfer letter and phoned what i thought was my local office that deals with ib as i have done in the past, but was told it was a call center in scotland and when i asked to be put through to my local office they said i could not as this is the new rules.
Has anyone else had this problem also it seems the dwp have been busy with me as i have only just had the indefinate dla award review which the cab filled in at my home for me and noe after four weeks the ib to esa letter what a hassle it is all in one go.
I was told by dwp disability center its part of the right payment programe today for dla. :unsure:
Last edit: 11 years 8 months ago by .

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11 years 8 months ago - 11 years 8 months ago #88410 by penthesili
Replied by penthesili on topic Re:RE DWP CALL CENTRES
I've just had my IB to ESA transfer letter today and they're giving out two numbers.First, the number that they're going to contact me on when they do the 'we will call you within two weeks' is 0208 303 7777.
However, they also include a number for their 'processing centre' in Northern Ireland, 0845 6035759. Which is hundreds of miles away, so it looks as though they're farming out the work load all over the country,
Last edit: 11 years 8 months ago by .

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11 years 8 months ago #88421 by Gordon
Replied by Gordon on topic Re:RE DWP CALL CENTRES
The call centres are seperate from the offices that actually process claims, and it would be unusual for them to pass a call through to them, what they normally do is arrange for a call back.

Gordon

Nothing on this board constitutes legal advice - always consult a professional about specific problems

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11 years 8 months ago - 11 years 8 months ago #88430 by tinytim
Replied by tinytim on topic Re:RE DWP CALL CENTRES
hi but in the past any problems i had i could get straight through to my benefit office and they sorted it,these call centres have not got a clue.
So if you have any problems now im not sure it will get fixed it is a total sham.
Last edit: 11 years 8 months ago by Gordon.

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