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Changing date of ESA Assessment

  • kontext
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11 years 5 months ago #92858 by kontext
Changing date of ESA Assessment was created by kontext
i have a ATOS WCA assessment later this month, bit surprised really, I sent in plenty of info to give a picture of my condition, not only that but the only days I said I wasn't available they have gone and given me an appointment for one of them. I have important plans on that day and am wondering if it will be possible to change the medical date given i informed them in advance, pretty angry really..

can it be changed at short notice and can they change it on the day you ring them, ATOS, that is?

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11 years 5 months ago #92860 by slugsta
Replied by slugsta on topic Re:Changing date of ESA Assessment
I really don't know why they bother asking what dates the claimant is not available, as the people making the appointments for ATOS do not have this information!

The claimant is allowed to re-arrange one appointment only, after that the case file is returned to DWP and the claim closed. Of course, it is possible to appeal this if one has 'good cause' but it adds to the stress of the process, especially as there would be no payment during this time.

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  • kontext
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11 years 5 months ago #92876 by kontext
Replied by kontext on topic Re:Changing date of ESA Assessment
tx, do you mean that i can this time have the date changed and on the day i ring up?

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11 years 5 months ago #92877 by Gordon
Replied by Gordon on topic Re:Changing date of ESA Assessment
kontext wrote:

tx, do you mean that i can this time have the date changed and on the day i ring up?

There should be a contact number on the letter you have received, when you call, ATOS should be able to arrange a mutually convenient appointment.

Gordon

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11 years 5 months ago #92959 by billkruse
Replied by billkruse on topic Re:Changing date of ESA Assessment
Just to expand on this, I've got Atos to postpone around five appointments so far. After I specifed in my initial contact when I sent my forms in that I have problems with travelling and it's worse in the rush hour they booked me a 9am appointment absolutely miles away in town B. I knew there was an assessment centre in town A which is much nearer and more accessible so I rang and complained and they cancelled the appointment and said they'd book me a new one at the nearer town, which they did, no problem. Then I complained about that as it wasn't going to be recorded, something I'd specified I wanted. So they cancelled that one too and assured me they'd be back in touch when they knew when the recording gear would be available. Meanwhile the computer, they tell me, keeps sending me appointments at town B which I have to ring up and cancel. Things have gone quiet of late so it may be that at last they've tamed the computer and really will only be getting in touch when there's a recorded assessment arranged for town A at around midday which I'll gladly (sort of!) attend. I mention this as in my experience Atos are very helpful in trying to accommodate your personal problems, in contrast to what I've seen suggested in some places.

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11 years 5 months ago #92960 by slugsta
Replied by slugsta on topic Re:Changing date of ESA Assessment
It is good to hear of people being treated with humanity and respect.

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