× Members

Moved from Support Group to WRAG without warning

  • eliotnpt
  • Topic Author
11 years 4 months ago #94036 by eliotnpt
What a difference a day makes!

This morning my appeal was printed for me and placed in an envelope to be posted. I then had to telephone the JobCentre to change my first WRAG interview to a telephone interview, and advise that I had lodged an appeal against the decision to move me from the Support Group to the WRAG. Sounds easy enough, but their use of a call centre is appalling! Finally I got through to speak to someone, finally they said they could not help and would I like to be transferred to my local JobCentre office - something which could have been done straight away. The ESA team were all busy and so the switchboard took some details from me and said they would arrange a call back.

Less than 15 minutes later I was called back by a very nice sounding lady who said she had received the message and had taken a look at my file. She said there had been an error, I did not need to have a WRAG interview because I was still in the Support Group. No actual information of what had happened was forthcoming but she did offer a sincere apology and told me to ignore the letters I had received. She also gave me her direct telephone number in case I have any further problems or queries. She had also checked my Pension Credit date before phoning me and told me to arrange to contact the office at least one month before that date to ensure they were transferring me from ESA to Pension Credits.

An error. It is a relief and errors can happen, but deep in my bones I am now expecting another ESA50 to come through the door for me to go through the entire process again.

I have prepared a letter to post to the local Jobcentre office to confirm in writing what I was told on the phone.

Please Log in or Create an account to join the conversation.

  • bro58
11 years 4 months ago - 11 years 4 months ago #94038 by bro58
eliotnpt wrote:

What a difference a day makes!

This morning my appeal was printed for me and placed in an envelope to be posted. I then had to telephone the JobCentre to change my first WRAG interview to a telephone interview, and advise that I had lodged an appeal against the decision to move me from the Support Group to the WRAG. Sounds easy enough, but their use of a call centre is appalling! Finally I got through to speak to someone, finally they said they could not help and would I like to be transferred to my local JobCentre office - something which could have been done straight away. The ESA team were all busy and so the switchboard took some details from me and said they would arrange a call back.

Less than 15 minutes later I was called back by a very nice sounding lady who said she had received the message and had taken a look at my file. She said there had been an error, I did not need to have a WRAG interview because I was still in the Support Group. No actual information of what had happened was forthcoming but she did offer a sincere apology and told me to ignore the letters I had received. She also gave me her direct telephone number in case I have any further problems or queries. She had also checked my Pension Credit date before phoning me and told me to arrange to contact the office at least one month before that date to ensure they were transferring me from ESA to Pension Credits.

An error. It is a relief and errors can happen, but deep in my bones I am now expecting another ESA50 to come through the door for me to go through the entire process again.

I have prepared a letter to post to the local Jobcentre office to confirm in writing what I was told on the phone.


Hi e,

I'm glad to see that you have had success in this issue. :)

Well done on fighting your corner, and following up on it.

bro58
Last edit: 11 years 4 months ago by bro58.

Please Log in or Create an account to join the conversation.

More
11 years 4 months ago #94047 by ridgewood
Hi Eliotnpt
I have just read your post and your tale sounds horrendous, I have been battling with my own horror story at the DWP, just to suggest, that when you speak to any of them on the phone, always get a name, I always, also write the time of the call and the date, you then have a point of reference when you write to any of the departments. I am glad you have got a good outcome.
Rapheal

Please Log in or Create an account to join the conversation.

Moderators: bro58GordonGaryBISCatherineWendyKellygreekqueenpeterKatherineSuper UserjimmckChris
We use cookies

We use cookies on our website. Some of them are essential for the operation of the site, while others help us to improve this site and the user experience (tracking cookies). You can decide for yourself whether you want to allow cookies or not. Please note that if you reject them, you may not be able to use all the functionalities of the site.