Had reply about complaint to Atos

sandra wrote: Thanks John,
I have contacted the DWP and they told me they have received an email from Atos.The letter I had clearly said that, ' they admitted that the HCP did not have any knowledge about the illness and this was the reason she wrote it incorrectly on the medical assessment form and also they found lack of clarity in functions. The DWP said this have been passed on to the decision maker and it is entirely up to them as to what happens next. However I have not seen the email and I want to know precisely what lack of clarity of functions they were referring to. They told me that I just got to wait and see what happens. I believe I should be told and have a copy of the email so that I can take it with me to my appeal.
Do you think it is a reasonable request?

sandra wrote: Many thanks Gordon,
I sent a letter in with my application of appeal stating the reasons that I thought I should be in a support group,before I received my medical report because I was worried about the time limit .
This was because I had to wait weeks before I received the medical report. I then sent in a
rather long and detailed response to the report which pointed out all the inconsistencies and errors that it contained.
However, the DM said in they must always take the first letter received with the appeal form to hold the most weight because its the first response, but I couldn't possibly have gone into the same detail in the first letter because I didn't know what the HCP had put on the report
Is this correct?

sandra wrote: Just to update you on whats happened today. I rang the DWP to ask for a copy of the email that Atso sent them. Unfortunately they cannot seem to find it and they don't know who or where it has gone but promised to try and track it down and phone me back to let me know whats happening,ha ha!
I have now received another letter from Atos, my complaint was then put to a Clinical Manager. It states that 'He agrees with Medical Adviser lack of knowledge about the incorrectly recorded illness and about the lack of clarity that she recorded about my functions. But it then says' On the whole he feels any deficiency in the report has already been identified so its now up to the DWP'.
It does however say that my concerns have been taken seriously and action has been taken with staff members concerned.
Do you think I should send a copy of this letter to the appeal because they haven't sent a copy of this to the DWP.. Maybe I am wrong but I feel that they have at least admitted that there are errorsmade by thE HCP in this letter.