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6 years 9 months ago #190897 by BlueLily30
Replied by BlueLily30 on topic Paying Missing National Insurance Contributions
Hi, I replied a few minutes ago and just wanted to update my response as I've taken some action:

I phoned the DWP and was told to send them a letter from my doctor saying I need an at home assessment which they will then pass onto Atos. They also told me to phone Atos and tell them that's what I'm doing and to cancel the appointment. I'm a bit concerned about that part as this is the second appointment I've been given.

I've organised a phone appointment with my doctor on Monday so hoping I'll be able to arrange the letter, she's written one for the same reason in the past so I'm hopeful she will do so again. I'm too exhausted to ring Atos now so I'll ring them after I've spoken to my doctor on Monday and know where I stand with the letter.

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6 years 9 months ago #190906 by Gordon
Bluelily

The first thing to do is to check with your GP whether they contacted them or not. If they have then your first question should be why they are still insisting on an assessment at their offices. This assumes that your GP was supportive of a home assessment.

You should be able to move the appointment, as you do not appear to have cancelled any previous appointment, but you should be careful of this and only cancel the current appointment if it is accepted that this is the case.

You can only move the appointment once so make sure that any rearranged date is fully acceptable to you.

If you fail to attend on the day or are unable to continue with the assessment then I would expect your file to be returned to the DWP, so it's something to be avoided if at all possible.

Gordon

Nothing on this board constitutes legal advice - always consult a professional about specific problems

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6 years 9 months ago #190909 by Gordon

BlueLily wrote: Hi, I replied a few minutes ago and just wanted to update my response as I've taken some action:

I phoned the DWP and was told to send them a letter from my doctor saying I need an at home assessment which they will then pass onto Atos. They also told me to phone Atos and tell them that's what I'm doing and to cancel the appointment. I'm a bit concerned about that part as this is the second appointment I've been given.

I've organised a phone appointment with my doctor on Monday so hoping I'll be able to arrange the letter, she's written one for the same reason in the past so I'm hopeful she will do so again. I'm too exhausted to ring Atos now so I'll ring them after I've spoken to my doctor on Monday and know where I stand with the letter.


I mist definitely would not cancel the current appointment unless it for the next day, if they switch to a home assessment then great but if not, then you want to rearrange while you are on the phone for a suitable venue and date.

Gordon

Nothing on this board constitutes legal advice - always consult a professional about specific problems

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6 years 9 months ago #191055 by BlueLily30
Replied by BlueLily30 on topic Paying Missing National Insurance Contributions
Found out today that Atos did get in touch but they were passed onto a locum who hasn't seen me before and so couldn't comment. My GP's now filled out the relevant form in support of an at home assessment. The surgery have put it in the post today.

I haven't cancelled the appointment at the assessment centre I have for Monday (19th). That is the second appointment I've been given, the first was cancelled while Atos took the time to contact the surgery and assess my suitability for an at home one.

My plan is to ring Atos on Thursday. They should have the form my GP's sent by then so I'm hoping I can use that as leverage to reschedule the assessment for an at home one. Do you think that's a reasonable course of action?

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6 years 9 months ago #191062 by Gordon
BlueLily

Yes, I would phone Thursday as it gives your another day to resolve the problem if the letter has not arrived.

The surgery can also email the letter. See the following for contact information.

www.atoshealthcare.com

Gordon

Nothing on this board constitutes legal advice - always consult a professional about specific problems

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6 years 9 months ago #191322 by BlueLily30
Replied by BlueLily30 on topic Paying Missing National Insurance Contributions
I spoke with Atos today and found out I've been refused an at home assessment because they've decided I'm physically aggressive. This has all come about because I was too honest on my form and said that at times I found it hard to control my emotions and got angry and aggressive...by which I meant I can raise my voice and swear out of frustration and a rant a bit to my mum who knows me very well and with whom I feel the most comfortable with. I've never been physically abusive. I don't have any kind of police record or note on my medical records to that effect.

The chap I spoke to was really nice about it, said that after chatting to me he didn't think there was any concern at all and that he would put in a recommendation for that decision to be dismissed and for an at home assessment to be awarded. I'm to phone on Saturday to see if the decision's been overturned.

My advice is if you need an at home appointment do not use the words 'angry' or 'aggressive' anywhere on the form. I didn't understand the power of the words I'd used and now I'm paying the price.
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