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Dla to PIP

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6 years 7 months ago #195784 by Gordon
Replied by Gordon on topic Dla to PIP
Pool

You are doing everything correctly, we have unfortunately heard of this scenario from Capita on a number of occasions, it is amazing how many claimants seem to be deaf to the knocking and ringing of an assessor at their door.

Gordon

Nothing on this board constitutes legal advice - always consult a professional about specific problems

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6 years 7 months ago #195785 by windee
Replied by windee on topic Dla to PIP
Aw thanks Gordon for replying so quickly, it's just frustrating when you get told something like this after working yourself up for the assessment. I will update you sometime next week when I hear from either Capita or Dwp. Thanks again

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6 years 7 months ago #195819 by Trooper2404
Replied by Trooper2404 on topic Dla to PIP
same thing happened to a friend of mine,capita did`nt turn up,when he rang to ask why,he was told the person came knocked on the door and no one answered,so my friend checked his cctv,the doctor did turn up,but never got out of his car,he just reversed out of the street straight away,how weird is that.
is this happening a lot?

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6 years 7 months ago #195821 by goodwink1948
Replied by goodwink1948 on topic Dla to PIP
i to had a face to face meeting 12 days ago the time of the meeting came and went my friend and i waited a hour then i phoned capita to let them know that they had not called. I was told they had been and no one was in which surprised my friend and i they told me about my car on the drive also the colour of my door, so i responded by saying i would check my CCTV and get back to them. After checking through from 10am till 11.30am the postman came on the street and then a dark coloured ford (which i have the number) came into the cut-de-sac stopped well not stopped just put into reverse gear then went. They arrived at 10.18. 43 seconds and out of the cut-de-sac by 10.18.57 seconds this i reported to capita and said i wanted to put a complaint in i was told to phone the next day which i did and was told that they had waited 20 mins and it was sent back to DWP. I phoned DWP and they said they would send it back to capita. capita have been in touch and my complaint as been forwarded also DWP also got in touch and said they are taking it up, my MP as been informed they are writing to capita. Without my CCTV i wouldn't have had a leg to stand on i was stressed out enough with the visit now i'm even more stressed with all this and wondering how impartial will my next face to face be, these so called professional who are doing this need to be sacked. Also told them they can have a copy of the CCTV footage

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6 years 7 months ago #195911 by windee
Replied by windee on topic Dla to PIP
Thank you both for taking the time to read my post and to let me know that it his happening to a number of us as it seems. I can't believe they are able to get away with it, really hope dwp will look into more cases so capita can be fully investigated as it's just not on. Capita did say what colour my window sills were and the colour of my front door. I did say you can get that info from google maps. I live opposite a school so hopefully they will have the car pulling up on their cctv. I should hopefully hear something this week so will update you as soon as I hear anything. Good luck to the both of you and let me know when you hear something, many thanks Pool
The following user(s) said Thank You: Gordon

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6 years 7 months ago #196085 by windee
Replied by windee on topic Dla to PIP
Update
I spoke to capita today and they confirmed my case has been closed and my file given back to dwp. Spoke to dwp and they advised that they have had my friends statement and will go back to the decision maker again, but was told they don't know how long It will be. They advised my DLA payments will still be made until a decision his made. I advised that I have cctv footage which confirms nobody knocked my door the time that capita is saying. All this worry just because capita is lieing and not doing her job.

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