The DWP have published a 7 page mandatory reconsideration form which can be used with any benefit, but they make it clear they would rather you didn’t use it.
The 7 page long form can be downloaded to your computer and completed offline before being printed off, signed and posted.
According to the notes on the form it can only be saved and opened in Adobe Reader XI or newer versions. The DWP say it will not save in other pdf readers such as Preview on a Mac or Foxit on a PC.
The form, however, tries to discourage people from actually making use of it. Instead, the DWP make it clear that they would much rather you made a verbal request for an MR:
“It is easier to call
You can ask for a Mandatory Reconsideration over the phone. Your claim will be looked at in exactly the same way. It’s much quicker and you can explain why you think the decision is wrong over the phone, without needing to fill anything.”
Benefits and Work would always advise claimants to make their MR request in writing, so that you can give precisely the information you wish and do not have to justify what you are saying to a potentially discouraging DWP staff member.
If you do ask for an MR by phone, perhaps because you are very close to the deadline, it is still worth confirming in writing the fact that you made a telephone request.
You do not have to use this form to make a written MR request. If you prefer, you can still do so in a letter.
We would be interested to hear from anyone who does make use of the form. Please let us know if you encounter any technical – or other – problems.
You can download the form from this page.