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Assessment Services
Alton House
4 Ballifeary Road

Can you tell other claimants anything about travel and facilities for this PIP face-to-face assessment centre? Please post in the comments section below if you can. 

Things like:

  • Distance to nearest bus stop or rail station.
  • Nearest parking, any disabled parking.
  • Distance to walk if you’re dropped as close to the door as possible.
  • Wheelchair access.
  • Toilets, including disabled toilets.
  • Ground floor or first floor.
  • Lift available.
  • Anything else you think might be helpful.

Please don’t comment on the staff though – we won’t be able to publish your comments if you do.


#3 jinglis 2016-06-18 07:58
Had my medical assessment yesterday. My friend drove me and as I don't know the area so can't comment on public transport. There was ample parking within the grounds of this house and we were able to use to disabled bay beside entrance. The entrance itself had 1 or 2 steps which I struggled with and so wouldn't be suitable for wheelchairs. Toilet access including disabled on ground floor, as was the assessment room, although it was at the furthest point from the entrance through a few corridors. On leaving I mentioned the steps at front door and was granted exit via fire exit at rear which opened onto flat path.
+1 #2 Stuart 2016-01-31 10:40
I recently received my notice for pip and filled the forms out, I made the point that I need a home visit. I called the DWP to make sure I could get a home visit for assessment and I was told it would not be a problem. I received my appointment in the post, it said I have to attend a medical facility in Inverness which is 28 miles away. I called Atos to inform them that I cannot get to the appointment in Inverness and I had made it clear in the former that I need a home visit. The woman I spoke to then told me that because I can get out of the house with help from my wife that the doctor insists that I attend the assessment centre. I told her blankly that I will not attend the centre because I cannot guarantee that I will be able to get out of bed, never mind make a 56 mile round trip. She then asked me for my GP's name and phone number, so they can call to confirm with my GP that I need a home visit. When I asked her if they had read my GP's notes about my disabilities, she told me they don't contact the GP because it is not about disabilities, it is only about how daily life is effected by the disabilities. What a shambles, I am now waiting to hear when the appointment will be, but I think I may have a fight to get the home visit, but it cannot be done any other way.

Anyone else going through this problem ?

+1 #1 Adrian Meek 2016-01-27 12:55
Over a mile from Train Station, Possibly 100 meters from the Bus stop. Plenty of parking. However, I did not need the toilet so I can not comment . No wheelchair access thay I noticed. All test was on first floor. I went with as much information as possoble. Perscriptions for meds, appointments for pain clinic, Xray of my spine, anticipaatory care notes from Doctor Crutches that I need to walk, hearing aid, take as much evidence that you can, it helped me as I passed first time on the Higher rate. What you need to do is balance up everything you say with hard evidence. I realise this may be difficult, but it is all in your preparation. Hope this helps someone.

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