I recently had a PIP assessment here. got dropped off by taxi at the kerb in front, it was roughly 20 meters from kerb to the door, no steps unless you come up from adjacent tannery lane. inside reception and waiting area on ground floor and quite small. There was a disabled toilet (the only toilet) in the waiting room but on that day it was out of order. The receptionist offered to walk me through to separate department in rear where the only other toilet was situated, I estimated this to be about 28 meters from the reception, with no steps. The assessment room was on the same (ground) level and was about 15 meters from the waiting area/reception, but other rooms were further down the corridor. In the assessment room there were two padded chairs with arms, the room had air con and no window. Outside the front entrance, there was a wooden structure (may be temporary) and two small walls low enough to perch on while we waited for the taxi.

Sorry, I have to totally disagree with Anna. Kent House is not located within the shopping centre, as it is on the ring road around the town centre. There is a car park, with 18 disabled bays, 150 yards from Kent House. Kent House is totally surrounded by double yellow lines, with no drop off points. So to be totally legal you have to use the car park and struggle to Kent House. Please allow ample time for this. Kent House is situated on the corner of a very busy road, which is not easy to cross. I went on the Sunday prior to my assessment and planned out my route, being prepared, I found getting to the assessment on a busy Monday morning far less daunting. Lastly, my and two other assessments at the same time were conducted on the ground floor.